Beschwerde #20 Syndicate Casino

Blocked my account and refuse to pay me my winnings

Von mansour g.

vor 6 Jahren

Hi,
I took a bonus and played at syndicate casino about 2-3 months ago i don´t remember exactly what date and can not check because they blocked my account.
When contacting them various times on live chat and e-mails i did not get any response.
So i had to send them an e-mail from another e-mail adress that i have and finally i got an response.
See Attached File please.
I recived that e-mail on october 5th and was trying to contact them long time before that.
I have still not recived any money and my account is still blocked.
When contacting them after i got that e-mail they keep saying that a relevent department will get back to me but they never do.

Regards
Mansour

Unseriöses Casino Syndicate Casino

Grund Verzögerte Auszahlung

Betrag kr12504

Diskussion

AskGamblers

• Support Team

vor 6 Jahren

Dear @mansour19,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Syndicate Casino

• Representative

vor 6 Jahren

Your bank transfer was processed.
Thank you for cooperation.

mansour19

• Norwegen

vor 6 Jahren

ok i will send it as a pdf file then.

Syndicate Casino

• Representative

vor 6 Jahren

Hello, could you please stay in touch in a timely manner rather than answering once in a few days.

You have been requested a better quality bank statement, even better to send online copy.

Kindly stay in touch with the customer support team.

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Gelöst 24 / 25

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Durchschn. Antwortzeit 2 Tage

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