I am asking you for help in resolving my problem with SWIFTCASINO.
In early February, I received a request for documents from the casino. On February 8th, I uploaded a salary statement and a bank statement to my account. Later, the casino asked for a certificate of salary and position held and a photo of a payment card. Despite the fact that I use a different payment method, on February 18th I provided everything. The next day, the casino reported that my documents were checked, however, I could not withdraw the money. On March 4, the casino requested again a certificate of salary and position held, on the same day I sent it. The casino asked for information about my profession and salary in English, I immediately reported.
Since then, I have not been able to withdraw my funds. And since March 22, I can't go to the casino website at all, due to the fact that the casino has introduced a ban for Ukrainian citizens. I believe that it is not entitled to impose such a prohibition without prior notice. I have tried all the methods proposed by the casino, however, I still cannot enter the site.
Considering the fact that I passed the verification, there are no violations on my part, and the casino has stopped communicating,
I am asking for help in resolving my problem in crediting my funds in the amount of $ 260 to my Skrill account from which the deposit was made.