Beschwerde #16 Staxino Casino

My verification

Von Xristos11

vor 6 Monaten

Hello. In the casino verification tab it says that the phone camera and microphone must be active for face scanning. Both the camera and microphone on my phone are activated and the casino does not let me verify. I also tried verifying with other devices and the same problem appeared there. I have cleared all cookies and restarted my phone, nothing works. There is an error in the casino, I have made a deposit and I cannot play. Also, no one responds to the email I sent to the casino. Here is the screenshot. My email < sent to the casino >

Unseriöses Casino Staxino Casino

Grund Sonstiges

Diskussion

AskGamblers

• Support Team

vor 6 Monaten

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

vor 6 Monaten

Dear Staxino Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Xristos11

vor 6 Monaten

Also, the verification documents you requested are for a period of 1 month. I have sent them all and you are not accepting them. I have sent a bank document. I have sent a utility bill. None of the above is accepted by your casino.

Staxino Casino Beschwerde-Statistik

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Durchschn. Betrag $304

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 3 Tage

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