Beschwerde #55 SpinBetter Casino

Blocking of funds and requirement of strange documents

Von Daniel Z.

vor 11 Monaten

Hello,

I’d like to file a complaint against SpinBetter Casino.

On Saturday, I made several deposits totaling approximately 1200 EUR. After playing for a while, I ended up with around 12,000 PLN in my account. I decided to stop playing and requested a withdrawal. I successfully withdrew 4,000 PLN, which is around 930 EUR, meaning I still haven’t recovered even my full deposit.

Later, the casino blocked my account and the remaining 8,000 PLN. Initially, they requested identity verification – I sent my ID and a photo with the laptop showing our chat, as requested. Then suddenly, without any clear explanation, they demanded a certificate from a medical specialist confirming I am not addicted to gambling.

Such a document is extremely difficult to obtain in Poland – it requires months of therapy and medical evaluation. I did have a self-excluded account in the past, but I’ve clearly stated in my email that I am fully aware of my actions, responsible for the deposits, and I acted as an adult. I voluntarily played and stopped. At the very least, I ask for the return of the money I deposited. I believe it is unfair to keep my funds under such conditions.

Please help me resolve this situation.

Thank you in advance.

Unseriöses Casino SpinBetter Casino

Grund Doppelbelastung/Rückerstattung

Betrag zł8000

Diskussion

AskGamblers

• Support Team

vor 11 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

VirusekPL

• Polen

vor 11 Monaten

I did it! I got back at least more or less what I paid. Thank you for helping the moderator <3

VirusekPL

• Polen

vor 11 Monaten

you have blocked my card withdrawals, I can't withdraw and other methods are not supported

SpinBetter Casino

• Representative

vor 11 Monaten

Hello,

Your account is currently open, and you may proceed with a withdrawal of the remaining part of your deposited funds.

However, due to confirmed violations of our Terms and Conditions — specifically, the creation of multiple accounts and breaches of responsible gaming policies — your winnings have been voided and will not be available for withdrawal.

Please submit a withdrawal request for the remaining deposit balance. Once the transaction is completed, your account will be permanently closed.

If you have any further questions, you may contact our Security Department at: security@spinbetter.com

Best regards,
SpinBetter Support Team

SpinBetter Casino Beschwerde-Statistik

Gelöst 28 / 29

Durchschn. Betrag $1,906

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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