Beschwerde #13 Spinaro Casino

Withdrawal pending since last week Saturday

Von ntmfana1993

vor 8 Monaten

I requested a withdrawal for $700 last week Saturday September 27th, in the morning. Withdrawals are supposed to be processed within 3 business days. It is now Friday, October the 3rd, and my withdrawal is still pending. I have inquired many times and I am always told the same thing: that the request has been "escalated" but nothing has happened. I would like to get my withdr immediately please. As stated earlier, the amount in dispute is $700. I am fully verified and have withdrawn from this casino a number of times before. Attached is my latest chat with a support agent (I just attached the latest one since all of them went exactly the same way)

Unseriöses Casino Spinaro Casino

Grund Verzögerte Auszahlung

Betrag $700

Diskussion

AskGamblers

• Support Team

vor 8 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

ntmfana1993

vor 8 Monaten

I just received the withdrawal. Thank you.

AskGamblers

• Support Team

vor 8 Monaten

Dear @ntmfana1993,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Spinaro Casino

• Representative

vor 8 Monaten

Hello,

Thank you for the opportunity to respond to this matter.

We are pleased to inform you that your recent withdrawal request was approved, and the winnings should already be on their way to your banking account.

Should you have any further questions or concerns, please do not hesitate to contact our support team via chat or email.

We believe these actions demonstrate our dedication and openness to a user-friendly experience.

Thank you for your understanding and cooperation.

Best regards,
Spinaro Team

Spinaro Casino Beschwerde-Statistik

Gelöst 7 / 7

Durchschn. Betrag $731

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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Screenshots from chat and proof of payments attached

Translated with DeepL.com (free version)

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