Withdrawal delayed at Spinaro casino

I requested a withdrawal for $700 last week Saturday September 27th, in the morning. Withdrawals are supposed to be processed within 3 business days. It is now Friday, October the 3rd, and my withdrawal is still pending. I have inquired many times and I am always told the same thing: that the request has been "escalated" but nothing has happened. I would like to get my withdr immediately please. As stated earlier, the amount in dispute is $700. I am fully verified and have withdrawn from this casino a number of times before. Attached is my latest chat with a support agent (I just attached the latest one since all of them went exactly the same way)

I made 600e wihdraw 3/17/2025
9:09 AM and they told me it will be processed in 72 business hours.

After that withdraw is still pending.

3/15/2025 i received email where they said my account is verified. Also person in chat told me that everything is okay and withdraw can be processed.

I keep getting the same automatic answer when im asking where is my money.

I dont know what is the problem there.

Hope you can help me to receive my winnings.

Hello everyone,
I have deposited some amount to Spinaro on December 9th, 2024 via Jeton (New jetonBANK deposit, as the old JetonWALLET is not available anymore, since the accounts have been transferred from JetonWALLET to JetonBANK/JetonAPP).
I have been trying to cash out at Spinaro for some time now. I am fully verified, every document is submitted and approved, that's all ok.
Now the withdrawal is failing the 3rd time because Spinaro keeps asking to use the old JetonWALLET ID for the withdrawal, even though it no longer exists (as the JetonWALLET accounts have all been transferred to JetonBANK, and you got new IDs there. And as described, I made my last deposit from the new JeteonBANK Account ID). According to Jeton, you can no longer withdraw to the old ID because it will be rejected.
I have explained everything and uploaded screenshots. also screenshots of my new ID and proof of payment from the new ID. Nevertheless, Spinaro rejects the payout due to the ID, even though everything has already been explained. They continue to ask me to pay out to the old JetonWallet ID or, if I want to pay out to a new Jeton ID, to deposit money from it again. which I already did on December 9, 2024, and this is documented in detail with screenshots. nevertheless, Spinaro insists on this old ID, even though everything with the new JetonBANK ID is already documented with screenshots. can you help here?

Screenshots from chat and proof of payments attached


Translated with DeepL.com (free version)

I have 800 euro stuck in an account with Spinaro.

I am unable to make sports bets or casino bets as they have limited my account with no explanation. They asked me to provide all KYC. I have done this twice now and still cannot withdraw.

My emails are seemingly now being ignored? I'm not sure what is going on.

I feel I need a mediator to help resolve this.

Thank you