Beschwerde #9 Spinaro Casino

Spinaro declines withdrawal to my Jeton ID although I have deposited from this one

Von daab1234

vor 1 Jahr

Hello everyone,
I have deposited some amount to Spinaro on December 9th, 2024 via Jeton (New jetonBANK deposit, as the old JetonWALLET is not available anymore, since the accounts have been transferred from JetonWALLET to JetonBANK/JetonAPP).
I have been trying to cash out at Spinaro for some time now. I am fully verified, every document is submitted and approved, that's all ok.
Now the withdrawal is failing the 3rd time because Spinaro keeps asking to use the old JetonWALLET ID for the withdrawal, even though it no longer exists (as the JetonWALLET accounts have all been transferred to JetonBANK, and you got new IDs there. And as described, I made my last deposit from the new JeteonBANK Account ID). According to Jeton, you can no longer withdraw to the old ID because it will be rejected.
I have explained everything and uploaded screenshots. also screenshots of my new ID and proof of payment from the new ID. Nevertheless, Spinaro rejects the payout due to the ID, even though everything has already been explained. They continue to ask me to pay out to the old JetonWallet ID or, if I want to pay out to a new Jeton ID, to deposit money from it again. which I already did on December 9, 2024, and this is documented in detail with screenshots. nevertheless, Spinaro insists on this old ID, even though everything with the new JetonBANK ID is already documented with screenshots. can you help here?

Screenshots from chat and proof of payments attached

Translated with DeepL.com (free version)

Unseriöses Casino Spinaro Casino

Grund Abgelehnte Auszahlung

Betrag €1360

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

daab1234

vor 1 Jahr

Can be closed

daab1234

vor 1 Jahr

Dear all,

I have received my winnings now. But only via Bank transfer, after I had to make another minimum deposit in order to verify another payment method, which is very unsatisfactory. I don't understand why they asked for my old Jeton ID which is definitely in use anymore since summer 2024 and the latest payment in december came from the new ID. Spinaro should maybe update or check their database

Thanks a lot

AskGamblers

• Support Team

vor 1 Jahr

Dear @daab1234,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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