Beschwerde #23 Sons of Slots Casino

Withdrawal delayed 960 EUR

Von Tomi H.

vor 3 Jahren

Sonsofslots keep delaying my withdrawal of 960 EUR. I went to the live chat and asked what documents I need for a withdrawal I got a list and was verified on 7.9.2022. After that, I tried to make a withdrawal and it was cancelled, I was asked for an ID with selfie which I quickly sent and it was approved in 2 days. After that, I tried to make a withdrawal again and they asked for a selfie with ID again, even though the previous one was already approved. I went to the live chat and asked why do I need to upload another selfie with ID, they told me that for "Security reasons they cannot review the matter in live chat".

I've already been verified and unable to make a withdrawal and every time they ask for a new document they take at least 48 hours to review it. I understand KYC is important, but as a customer, it feels like this is just delaying my withdrawal and not actually about the KYC.

Unseriöses Casino Sons of Slots Casino

Grund Abgelehnte Auszahlung

Betrag €960

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Tombs88

• Finnland

vor 3 Jahren

This complaint can be closed, thanks AG and Sons of Slots for solving the case.

Sons of Slots Casino

• Representative

vor 3 Jahren

Dear TOMBS88,

We apologize for any inconvenience, however customer due diligence is a necessary part of the security process in certain instances.

Kindly be informed that your withdrawal request has been forwarded to the relevant department and shall be processed with 72 hours as stated within our Terms & Conditions.

Best regards,

Sons of Slots Support Team

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

This complaint has been reopened as per Sons of Slots Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Sons of Slots Casino Beschwerde-Statistik

Gelöst 17 / 20

Durchschn. Betrag $3,235

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

Sons of Slots Casino Beschwerden

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Dear Martin

We understand your frustration regarding the progress of the review of your withdrawal. However, we do not have any additional information to share at this moment.

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