Beschwerde #12 Sons of Slots Casino

Violated ASK200SOS Bonus Terms

Von Jurij Z.

vor 3 Jahren

I received an ASK200SOS bonus from my partner askgamblers at sonsofslots. The terms of the bonus state: “2. Max cash out of the bonus is 200 EUR". After I fulfilled the bonus condition, SonsOfSlots reduced my balance to 100 EUR (but should have left 200 EUR). Here is the bonus condition:
https://sonsofslots.com/en/lp/ask200-exclusive-casino-bonus?btag=a_6462b_2470c_#
When I played the bonus (with free spins) wager (x35), my balance was €542.96. Accordingly, according to the terms of the ASK200SOS bonus, SonsOfSlots must reduce the amount from €542.96 to €200.
Then I deposited 25 euros (the balance became €567.96). And X1 wagered a deposit (€25) in the slot. The balance became €584.18.
Accordingly, €584.18 - €542.96 = €41.22 (the amount of personal funds not related to the bonus).
The maximum withdrawal of the bonus is 200 euros + personal funds from the deposit €41.22 = €241.22.
My balance should now be €241.22. But, SonsOfSlots cut my balance down to €125. Accordingly, SonsOfSlots violated the terms of the ASK200SOS bonus and scammed me for €116.22. Support does not want to discuss this with me. All screenshots are attached to the complaint.

Unseriöses Casino Sons of Slots Casino

Grund Verletzung der Bonus-Bedingungen

Betrag €116.22

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Rehtaf61

• Ukraine

vor 3 Jahren

Hello! Yes confirm! The amount of 116.22€ was added to my account, bringing my balance to 241.22€.
Dear ASKGAMBLERS, thank you for your help in successfully resolving this issue!

Sons of Slots Casino

• Representative

vor 3 Jahren

Dear REHTAF61,

We would like to inform you that the amount of 116.22€ has been added to your account, bringing your balance to 241.22€ .

Please note that before a withdrawal can be requested you must first wager the deposited amount in total, as stated in our Terms and Conditions:

62.10 Before ordering the first payment, the player must bet 100% of the payment as a deposit of money amount at minimum 1.50 odd.

63.6 Money deposited in the Casino must be used for gaming activity. Due to this, all deposits need to be wagered at least three (3) times.

Kind regards,

Sons of Slots Support Team

AskGamblers

• Support Team

vor 3 Jahren

Dear @Rehtaf61,

Kindly notice that we reduced the amount of your claim to 100 EUR instead of the originally requested one of 116.22 EUR. That's because you deposited on top of your bonus funds which had max cashout restrictions of 200 EUR. Hence, the amount you are entitled to receive was 200 EUR (max allowed cashout as per the promo terms) + 25 EUR (your deposit) = 225 EUR.

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Durchschn. Betrag $3,235

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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