Hello, I've wagered no deposit bonus in sonsofslots casino, started verification at 15 June, all documents were approved, there was status "approved" on each documents I've loaded to them. Then on 23 June I've deposited from Mifinity , but couldn't withdraw funds, button just was not working. Support said that they don't like proof of my address(thought it already was "approved"), so I've added bank statement instead. On the next day they approved bank statement, and on 24 June I've finally could do withdrawal request. This withdrawal was cancelled, they asked me to add screenshot of my mifinity, though I've already sent it to them at 20 June, they ignored it. Okay, so I sent second time my screenshot, waiting again day for their response(every time they ask something I have to wait day), finally they answered and said I can withdraw. So I did another request for withdrawal on 28 June. Today 30 June my withdrawal was cancelled again, with no reason, No reponse on email. I've went in chat and they have no idea why it is cancelled, said to write on email. I have to wait again and again and again.
So 2 weeks I'm trying to verify my account, first casino didn't like my address after approving it, then they ask me second time to add screenshot though I've already sent it before. Now they just cancel without reason and can't tell it. So I'm asking you askgamblers team to help me to withdraw my winnings. I feel casino works unfair trying to piss me off so I lose all my funds, which I'm not gonna do.
Also, since the complaint on other forums, more than 2 weeks have passed, the money has not been withdrawn, the winnings up to $ 100 have been written off. The last withdrawal is from 07/07/2022, now it is already 07/15/2022. The chat says to wait 72 hours, but they are long gone. Also on the site, the withdrawal is indicated 72 hours, but it is not indicated that the workers, this is deliberately false information. Please help with this casino, I can’t get my money for a month, they don’t explain the reasons adequately !!
Beschwerde-Info
AskGamblers
Dear Sons of Slots Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Good afternoon, after the publication of the complaint, the casino sent these messages to the mail. But today, having specified whether the money would be withdrawn to me today, I was told that I would have to wait 72 hours again. Support works disgustingly, and does not even read to which letter the reply was sent.
Attached are the answers by mail.
Good afternoon, the money was withdrawn, there is one more open question. They deducted 75 dollars, and counted 2 series of free spins as one. But there were 2 different bonuses, in 2 different slots. I am attaching the write-off as well as the letter itself, where it is indicated that there are 2 series of free spins.
Good afternoon, from the letter it is clear that there are 2 series of free spins. On each series of rotations, the maximum withdrawal is 100. It is also clear in the bonuses that there were 2 bonuses, as in the letter. I wrote to them about it, but they created that there was only one series of rotations. How can she be alone, if some performances were given for a review, the second was given for a review. The casino responds with templates for one series.I can't upload one of the screenshots, from my personal account in the casino, for some reason it won't let me upload it. I am attaching their answer to my question. I can’t attach screenshots yet, the size is right, why I can’t upload, I don’t understand ...
Good afternoon, the money was returned, now I will wait for the withdrawal (the casino delayed the last withdrawal for a month, I will unsubscribe as soon as they withdraw it)
Dear ZAIKAKSYUSHA,
We apologize for any inconvenience and kindly request your patience.
Best regards,
Sons of Slots Support Team
Good afternoon, everyone has withdrawn, I have no more complaints about the casino, thank you very much for your help
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
Sons of Slots Casino Beschwerden
- 17 von 20 gelöst
- 1 Tag Durchschn. Antwortzeit
- 1 Woche Durchschn. Lebensdauer
- 3,235 USD Durchschn. Betrag
-
Gelöst
Sons of Slots Casino - 3000 euro late payment
€5,000
Gelöst
Sons of Slots Casino - 3000 euro late payment
HiHave been waiting one week for my withdrawal at Sonsofslots.My account is fully verified. They have told me that they use 2 working days.Have been ...
Mehr erfahren -
Gelöst
Sons of Slots Casino - Declined payment of 8093e
€8,093
Gelöst
Sons of Slots Casino - Declined payment of 8093e
I made my first deposit on that site on 30.12 after which I made deposits for a total of 6900 euros. After that I managed to win from betting so that ...
Mehr erfahren -
Gelöst
Sons of Slots Casino - Delayed 4 withdrawals since last week
€4,000
Gelöst
Sons of Slots Casino - Delayed 4 withdrawals since last week
I have completed KYC on Sons of Slots casino and have an e-mail from their support to confirming this. After completed verification I was able to make ...
Mehr erfahren -
Gelöst
Sons of Slots Casino - Delay in withdrawal of 1000 EUR one week
€1,000
Gelöst
Sons of Slots Casino - Delay in withdrawal of 1000 EUR one week
I have pending withdrawal 1000 euro already one week, no clear explenation why so long time. I'm KYC accepted player.Respond from casino:Dear MartinWe ...
Mehr erfahren
Haben Sie Probleme mit Sons of Slots Casino?
