Beschwerde #10 Slotvibe Casino

SlotVibe Casino - Bonus Wager issue

Von dragen1337

vor 1 Jahr

I was offered a 110% Bonus with 40x wager, but after the deposit I got the bonus, but on my profile it says I had to wager it 76x.

I have now won 18k NOK and am done with the 40x wager. I have been in contact with the customer service. But they couldn't change it on their site. Then usually have a 40x bonus + deposit wager, but the bonus promo I got in mail from them only had a 40x wager.

Unseriöses Casino Slotvibe Casino

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Betrag kr25000

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Slotvibe Casino

• Representative

vor 1 Jahr

Hello @dragen1337,

Our scincerest apologies, that email itself then did have an error in it, as shown earlier all of our mailers have the deposit + wager, as well as all bonuses on-site. So it is our standard policy. But as previously mentioned we are happy that you did manage to complete the full wager, and recieve your earnings !

Kind regards,
The SlotVibe Team

dragen1337

vor 1 Jahr

The mail i got did not have wager + bonus x40, only wager 40x
So this if false advertising then i guess?
But i didnt want to wait for this to drag on, so i just keept playing and won about 110k NOK+. but since i had an bonus i could only win my bonus x15 (I have to start reading bonus terms, cause this one was a pain) so after the wagering i was left with about 28k and withdrew 25k.
No other problems than the wager advertising.

AskGamblers

• Support Team

vor 1 Jahr

Dear @dragen1337,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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