SlotVibe Casino - Deposit not credit

12.12 I made a deposit at this casino with a 100% bonus, I was lucky to win. Verification took place before the withdrawal of funds. I put it on withdrawal, after 2 hours they canceled, asked me to take a selfie with a leaflet, sent it, immediately checked. At 1:53 Moscow time on 12/13.24 I put 1600 USD on withdrawal. There is still no output, there is a cancel button. It's been almost 38 hours, and the chat keeps replying that you need to wait.They don't know how much longer to wait.

On 22.08.2024 I won aprox 6000 eur. I made withdrawal via LTC for 300 Eur as I made deposit from my LTC wallet. Withdrawal got rejected and I reached out to them in Live chat. (Attachment nr 1.,2.,3.) Where I was informed that I need to upload my documents -ID, proof of adress, selfie with ID in hand , SS of payment method. I uploaded all of requested documents and all got approved.
23.08.2024 I made withdrawal again 1000 eur . Withdrawal was still pending and I recieved email from Support :''Please upload a selfie with your ID document and a sheet of paper with the text “Hello Casino Name, current date”. Please note, that the sheet of paper should be lined or chequered (we don't accept monotonous paper).
Note that all information must be clearly visible. Your hand holding these documents should also be visible.'' (See attachment nr.4.)
I also provided with this photo and it also got approved. (Green checkmark ).
26.08 I recieved another email from Support :''For additional verification, please, upload a selfie with your ID document (the elbow should be visible) in front of your house, which is stated in your profile.
Make sure that details in the ID document and the house number are clearly visible.

Should you have any questions or doubts, please do not hesitate to contact us via email or via live-chat." (See attachment nr 5.)

Withdrawal still pending.
On 28.08.2024 I uploaded requested photos in front of my house while withdrawal still is pending.
On 29.08.2024 I recieved email saying : "We have to inform you, that your account has been closed per administration decision, and we will refund your deposit amount. But in order to do so, we would like you to send us a crypto wallet address and the currency of this wallet for a refund as a reply to this email.'' (See attachment nr 6.)
I wrote in Live chat to get some explanation of why my account is closed and winnings will not be released, and I did not get an answer of why that decision is made only Support agent copy/paste this same sentence that I need to send my wallet adress to get my deposit back. But I dont agree to that,because I have sent all the asked documents and what to have my winnings. ( See attachments nr 7.,8.,9.,10,11,12,13.)
As my account was closed I dont have access to my profile to make SS that all documents was approved.

Complaint regarding Slotvibe casino.

I played at the casino on 29.3.2024, when I tried to withdraw my account it was locked and access to the account was denied. When I try to log in, all I get is the message "Account disabled".
I had € 1101.31 in winnings in my account at the time of closure.

I have contacted the casino via support ticket, as well as live chat, and on 29.3 I was told by customer service that my winnings will be paid and was asked for payment details for payment.

I sent my payment details a week ago and I still haven't received my money. The casino has told me that my payment in full has been approved and sent to the finance department for payment. Several days ago I was told via live chat that it could take another day to withdraw, but nothing has happened.

The support ticket email has not responded to my last two messages inquiring when I will receive my money. I can't get an exact answer from livechat either. Getting my money back has proved to be a hassle, and I think waiting a week is enough to make a complaint.

I played with cryptocurrency, and requested a withdrawal with the same cryptocurrency, which transfers instantly without delay. I also assumed that when I played with cryptocurrency, deposits and withdrawals would be fast as the casino's website promises 0-1 hours.

As a result, I have been denied access to the account, the promise of payment has so far been meaningless with no reply to my support ticket. I think a week is enough waiting for a payment method that is immediate. A week in the payment queue also sounds like a long time to my ear and never been in situation like that with other casinos.