Didn't pay my money since start of July

Hi,

I played at slottyway recently and won 400 euros and then i tried to withdraw, had to go through verification which i understand.

But once i submitted everything ID address bank account, jeton account and card they still have declined my withdrawal 5 times now

They have blamed it on technical errors and that my proof have bad quality which it did not have.

Now they have suspended me from withdrawing my funds.

I have 500 euros now in slottyway which i cant withdraw and im starting to worry i wont see the money ever.

I ask for a solution and the funds being withdrawn into my account Asap.

So i registered to casino on title and got welcome offer of free spins. I completed them and the wagering and at that second i completed it my balance was decreased heavily. At the end of wagering my balance was little over 300 euros and it was decreased to 5 euros when completed.

I contacted customer support and they just say this: You have completed with wagering requirements of no deposit bonus. In accordance with our Terms and Conditions, by paragraph 8.17. it is mentioned that there may be limits for the withdrawal amount from no deposit bonuses. In your case, the maximum win sum of the offer is 5 EUR, which you've received after consuming the bonus.

BUT i wasn't withdrawing the money. It was decreased mid gambling.

I'm sure they would decrease the withdrawal since the terms allow them to and im okay with that if they want to be a**holes but i should still be able to keep the balance up if i got it there.

Would be nice to have a outsider to settle this.