SlotsPalace Casino - Withdrawal issues but my account is fully verified.

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SlotsPalace Casino

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€ 350

Veröffentlicht am 29. August 2024

I withdrew my money 13 days ago. I’m still waiting. They have not actioned it and just lied over and over. They just won’t withdraw my money. I have emailed them 20-30 times and used their chat. It’s just lies and lies. My account is fully verified. I refused their bonus offers. They’re a nothing but a scam. People need to avoid this site

AskGamblers
Veröffentlicht am 29. August 2024

Dear @Tjohiomhair,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Veröffentlicht am 29. August 2024

€350 is the total.

Veröffentlicht am 29. August 2024

Dear Tjohiomhair.

Please be informed, that we forwarded the information about your withdrawal request to the relevant department for checking.

Kind regards,
Slotspalace team

AskGamblers
Veröffentlicht am 2. September 2024

Dear SlotsPalace Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Veröffentlicht am 2. September 2024

Dear All,

Please be informed, that the customer's withdrawal request was processed from our side today.

Kind regards,
Slotspalace team

AskGamblers
Veröffentlicht am 4. September 2024

Dear @Tjohiomhair,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers
Veröffentlicht am 11. Oktober 2024

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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