Beschwerde #1 SlotsPalace Casino

Casino didn't pay the full amount

Von editkaukolahti

vor 3 Jahren

I won 1900€ on 5.6.2022. I made withdrawal of 500€ which they paid immediately. Then they blocked my account. I asked about this on their live chat to which they responded that they will pay the rest with manual payments. After this i have only received 200€ and now they arent responding anymore.

They haven't asked for any documentation and they haven't told me that I broke their terms of use.

Now I don't know what to do.

Unseriöses Casino SlotsPalace Casino

Grund Abgelehnte Auszahlung

Betrag €1200

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

vor 3 Jahren

Dear @editkaukolahti,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SlotsPalace Casino

• Representative

vor 3 Jahren

Dear AskGamblers Team,
Thank you for your reply.
We would like to inform you that after an additional review of the case, a decision was made to proceed with paying out the remaining winnings to the customer. The payment in the amount of 1,200 EUR has been already processed by our side to the customer's bank account yesterday.
We would also like to point out that the player's game account with us will remain closed.
We hope the above settles the case for you. In case of any further questions, please, let us know.
Best regards,
Slotspalace.com

SlotsPalace Casino

• Representative

vor 3 Jahren

Dear all,

We are still checking issue with relevant teams. Thank you!

SlotsPalace Casino Beschwerde-Statistik

Gelöst 20 / 20

Durchschn. Betrag $580

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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