Slot Planet Casino - Its more than 48 days and my deposits not updated to my account

Hi JDU33,

Thank you for your continued patience so far.
We have just followed up on the case with our Payments Team, and they have confirmed that they are investigating this matter, as we speak.
As soon as we have any feedback from the investigation, we will be straight back in contact.
Thank you for understanding, and we apologise for any inconvenience caused.

Slotplanet is continously saying that their tech department is looking into the matter from last 15 days .... I want to know from them how on earth , in this age of technology....your tech department is not able to find two transactions... When the bank details, transaction numbers, bank statements, bank letters , mode of transaction and all details related to the transacrion have been provided... As and when demanded and even before that also.... I think ur tech department is not working on that or there is no tech department at all and they are just fooling around us..... Its already more than 15 days given to rhe tech department.... And i dont know how long they will telling the same excuse... If slotplanet really is authenticallly doing it... Give me a date and time by when you will be able to solve the issue and how many days ur tech team need to trace two transactions when all details are already with them.... ? There need to be some dear line to everything... You cant simply keep on saying this....for ever... Kindly reply either with my refund been sent back to my account or a max date by when ur tech team in this age of technology will be able to trace the amount and refund it back to my respective bank accounts... Thanku

Hi JDU333,

Once again, thanks for your patience.
We have just received an update from our Payments Team and we now have have some good news, for you. The 2 x deposits that total the amount of 90,000,- INR, have now been received and credited to your Casino account.
We apologise for the delay, which was indeed from the payment provider's end. The reason is still being investigated, in order to avoid this situation to be repeated.
Kind regards,
Slot Planet

Dear @jdu333,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed deposit. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I wld really like to thanku askgamblers.com for there support....yes i did got my account updated at slotplanet...for the amount disputed...and now there is no dispute at all ..and u can consider this issue to be resolved.... But for sure i am not going to play or deposit money at slot casino in my life .. they simply dont understand customer grivenaces and are simply not serious to resolve it quickly.... But thanku to askgamblers.com.... because of you i got my money back.... Keep it up...u really understand customer griveance ... Thanku unce again for all ur help.... Three cheers for complete askgamblers team.... Take care

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.