Beschwerde #2 Slot Bunny Casino

2nd Withdrawal in a row with Delayed Payout

Von Ashley C.

vor 4 Monaten

I made my first withdrawal from Slot Bunny Casino on 12/30/25 for $618.00. An hour went by and I received an email stating they needed a KYC from me. Struck me as odd due to the fact I have been playing with then for months but I thought ok maybe they need the KYC because it’s my first withdrawal after 21 straight losses of DEPOSITS. I get an email back the next day saying my KYC is verified so I’m expecting my withdrawal soon after. Nope 3 days later after me contacting Chat support every hour and countless emails to Management and Support which I never received any response back at all my withdrawal was approved and I received it. The whole time Chat support was telling me my withdrawal is with compliance and waiting for the game provider to verify my game play. Chat support said they continue to follow up but compliance has not given any updates. Well a couple of days ago I received a nice bonus via email from Slot bunny so I went to the Chat support and said straight out I am almost scared to deposit because I don’t want another issue with my withdrawal if I should win. I was reassured that it was just a random thing and the withdrawal process is fast easy and I should not encounter any issues moving forward. Well silly me bought the LIE and deposited on 1/14/26. I ended up winning $1016.00. I go to withdrawal and after an hour did not receive anything. I reach out to Chat support first I’m told they are busy and working on it then I’m told 3 hours later after I reach out pissed that my withdrawal once again is with Compliance and they will release it soon. Then I’m told the next day they are waiting on the Game Provider to sign off to release my money. Each and everyone I speak to at Chat Support gives me a different excuse on why I have not received my withdrawal. I have emailed once again Support and Management and have not heard ANYTHING BACK at all just like the first time!

Unseriöses Casino Slot Bunny Casino

Grund Verzögerte Auszahlung

Betrag $1016

Diskussion

AskGamblers

• Support Team

vor 3 Monaten

Dear @Rosiekash209,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Slot Bunny Casino

• Representative

vor 3 Monaten

Hello

Thank you for bringing this to our attention.

We can confirm that your withdrawal request has now been reviewed and approved, and the funds have been processed to your selected payment method.

Occasionally, withdrawals may require additional checks from our compliance team or game providers to verify gameplay activity. While these reviews are not triggered for every withdrawal, they are part of standard security procedures to ensure fair play and protect both players and the platform.

We apologise for the delay and any frustration caused during the review process, and we appreciate your patience while the checks were completed.

Kind regards,
Slot Bunny Casino Team

AskGamblers

• Support Team

vor 3 Monaten

Dear all,

This complaint has been reopened as per Slot Bunny Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

vor 4 Monaten

Dear Slot Bunny Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Slot Bunny Casino Beschwerde-Statistik

Gelöst 5 / 7

Durchschn. Betrag $1,540

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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