Rollero Casino - Account disabled and not paying me

Dear Rollero Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

Thank you for bringing this case to our attention. We understand the LizardX’s concern and apologise for any inconvenience caused by the delay in communication.

We can confirm that the withdrawal has already been initiated via e-transfer, and an email was sent by the payment provider. We kindly ask the player to check their inbox, including spam or junk folders, for this message and follow the instructions to accept the funds.

Our support team has also reached out directly to the player regarding both the withdrawal status and remaining balance. Please feel free to reply to that email if you needed. If any further assistance is required, we remain available to help.

Thank you for your patience.

Kind regards,
The Rollero Team

Dear @Lovelyfly23,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

hello

thank you for replying

They emailed me asking for my banking information, i sent them everything
Waiting to be paid now

Dear AskGamblers,

We can confirm that the player has provided their banking information, and the remaining balance is currently being processed by our Payments Team. We apologise for the delay and appreciate your patience.

Kind Regards
The Rollero Team

Dear @Lovelyfly23,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

hello

im still waiting to be paid after providing all my banking information

Dear AskGamblers,
The process is still ongoing. We kindly ask the player to check their inbox and follow the guidance provided.

Kind regards,
The Rollero Team

hello

i replied to the email and provided what they asked for on november 24th

Dear AskGamblers,

We can confirm that the withdrawal was successfully processed yesterday.

Kind regards,
The Rollero Team

Dear @Lovelyfly23,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

hello

i received it, thank you rollero and thank you ask gamblers :)

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.