Rollero Casino
3000 dollars confiscated illegally
vor 4 Monaten
The following complaint is filed because the Operator confiscated 3000$ illegally from my account and is not complying with its own Terms and conditions (T&C's). To be concise, here is a summary of the events including T&C details and timeline.
1) Dec 20, 2025 (7AM), I received a promotional email from the Operator group offering an initial deposit offer (no max win) for the opening of a new casino called Rollero. Here are the T&C's (for full email, please refer to attachment).
"Terms and Conditions
Offer available for new players only.
Offer valid for 72 hours from the time the email is received.
Min deposit €/$20.
Wagering requirement 40x.
Welcome Bonus 300% up to €/$2,000 + 200 Free Spins has no maximum win.
Bonus code: EXCLUSIVE.
Valid for 72 hours after registration."
2) Dec 20, 2025 (8:25 PM) Made a deposit of 350$ and received a bonus of 1050$.
3) Dec 20-22. I played. After completion of wagering, my balance was 6500$.
4) Dec 22. Initiated first cashout of 3000$ (max that can be requested in one day). After all KYC procedures, I received 3000$ Dec 31.
5) Jan 1, 2026 (2:58AM), Requested a second cashout for 3000$.
5) Jan 1 (5AM). Rollero sent an email indicating that the maximum win was obtained, and therefore they confiscated my second cashout of 3000$. This goes against their own TCs and the reason for this complaint (see attached for full email).
6) Jan 1, 2026. Cashout of 500$ (remaining funds after confiscation)
7) From January 1st to the 10th, I've sent 5 emails explaining the above. The operator did not even provide an acknowledgment of receipt for any of my emails. I can share these emails upon request.
I'm VERY careful when joining a new casino and read the T&Cs very carefully. I followed all for them and yet the operator confiscated my funds without any basis.
I ask that the operator corrects their error and adds back the confiscated funds to my account OR cashes out my funds as requested Jan 1 (2:58AM).
1) Dec 20, 2025 (7AM), I received a promotional email from the Operator group offering an initial deposit offer (no max win) for the opening of a new casino called Rollero. Here are the T&C's (for full email, please refer to attachment).
"Terms and Conditions
Offer available for new players only.
Offer valid for 72 hours from the time the email is received.
Min deposit €/$20.
Wagering requirement 40x.
Welcome Bonus 300% up to €/$2,000 + 200 Free Spins has no maximum win.
Bonus code: EXCLUSIVE.
Valid for 72 hours after registration."
2) Dec 20, 2025 (8:25 PM) Made a deposit of 350$ and received a bonus of 1050$.
3) Dec 20-22. I played. After completion of wagering, my balance was 6500$.
4) Dec 22. Initiated first cashout of 3000$ (max that can be requested in one day). After all KYC procedures, I received 3000$ Dec 31.
5) Jan 1, 2026 (2:58AM), Requested a second cashout for 3000$.
5) Jan 1 (5AM). Rollero sent an email indicating that the maximum win was obtained, and therefore they confiscated my second cashout of 3000$. This goes against their own TCs and the reason for this complaint (see attached for full email).
6) Jan 1, 2026. Cashout of 500$ (remaining funds after confiscation)
7) From January 1st to the 10th, I've sent 5 emails explaining the above. The operator did not even provide an acknowledgment of receipt for any of my emails. I can share these emails upon request.
I'm VERY careful when joining a new casino and read the T&Cs very carefully. I followed all for them and yet the operator confiscated my funds without any basis.
I ask that the operator corrects their error and adds back the confiscated funds to my account OR cashes out my funds as requested Jan 1 (2:58AM).
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