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Regent Play Casino - Blaming it on technical issues but nothing formal information given

GELÖST

Beschwerde-Info

Unseriöses Casino

Regent Play Casino

Betrag

£ 201

Veröffentlicht am 21. November 2022

I withdrawn Wednesday morning at 6am ish £201 then went to Sending to Processor. It’s been in this status for currently 60 hours Friday. Now I have spoken to others who have had payments processed ok they are refusing to send money. It’s fraud. Just read the trust pilot reviews on them they take the easy way out and say technical issues but not letting customers aware of this. It’s a joke!!!! Lies after lies. Now payments are instant on my card. No problems during the games or with deposits. They are committing fraud not the first time.
I was told to ask again today Friday in afternoon for updates and payment will be done and nothing

AskGamblers
Veröffentlicht am 24. November 2022

Dear Regent Play Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Veröffentlicht am 25. November 2022

Dear all,

Kindly note that the AskGamblers Complaint Team has just extended the response timeframe for another 96 hours in the hope that Regent Play Casino management will soon provide an update regarding this complaint.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Veröffentlicht am 28. November 2022

Good morning Ask22cruise,
After checking with support, we received the info that everything was settled, please confirm.

Best regards,
mr.play Team

AskGamblers
Veröffentlicht am 28. November 2022

Dear @Ask22cruise,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.