I sent a withdrawal request one week ago, got confirmation mail from finance department same day, after this I have received no information. The money still just stands as "pending".
Customer service said the withdrawal would take 3-5 days and my withdrawal is still in the process of completion, there is just high volume of traffic at the moment because of the holidays.
Beschwerde-Info
Resolved, new withdrawal will be required.
Dear @Tomi2204,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Money received and everything is okey.
Thanks!
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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