Rabona Casino - Withdrawal and account canceled

Dear @matheuspaixao,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear Customer,

Thank you for reaching out.

We would like to inform you that the proof of address provided by you belongs to a 3rd party person and this breaches our terms and conditions, specifically article 9.1

Therefore, your account was closed. In order to continue verification, we kindly request you to provide us a proof of address on your name such as electricity bill, water bill, rent agreement, etc (not older than 3 months).

Kindly send the document in PDF via email to [email protected]

Best Regards,
Rabona Casino

Dear @matheuspaixao,

The AskGamblers Complaint Team is kindly asking you to assist the Rabona Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

proof of residence in my name already sent on 04/09/24. Waiting for email support now.
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Dear Customer,

We would like to inform that your account has been verified and withdrawal was paid.

With this, we consider the case to be closed

Best Regards,
Rabona Casino

After successful verification, they are now asking for 1x rollover so I can withdraw. Is this right? Because I never used bonuses.

Dear @matheuspaixao,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.