I did a deposit of 1900 NOK (about 160 eur) to my account the 27th of may 2023. The transaction went through as normal, but I have never credited my funds to the account. I contacted support a couple of hours earlier, and they told me it should appear on my account within at maximum 48 hours. Fast forward a few days and the funds are yet to appear. I proceed to contact support multiple times within a weeks span, and get different answers on what to do and what will happen next. They first tell me I will get refunded via the same method I used to deposit, then after 1 week tell me I need to contact my provider, as I didn't get refunded. I then go ahead and tell my provider to chargeback the transaction, but it's taking its time, and almost 1 and a half months after the deposit, I am still waiting for the refund to come. Please help me.
Beschwerde-Info
Dear Rabona Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear all,
Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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