Rabona Casino - Casino is delaying my payout

They now sent me an email and asked 3 months bank statements. That is weird because I already uploaded it to their site 19.11.

So yesterday thei asked me to send them 3 months bank statements by email which I did.

Today they sent me an email that that document needs to be uploaded to their site, not emailing it. Confusing. I remind that I already uploaded that document to their site 19.11.

Dear Customer,

Thank you for your patience.

We would like to inform you that we have received the document and checked it. Unfortunately, your account has been closed according to the following article from our Terms and Conditions:

3.11 We reserve the right to deny opening of an account or close an existing account without prior notice or justification.

Your withdrawal requests for a total of 1500 EUR as well as 284 EUR of your balance have all been paid. You should receive the funds in your account in the nearest time.

Best regards,
Rabona.com

Dear @SannaFIN,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.