Beschwerde #11 Hopa Casino

Delaying process of payout, not happy

Von Dylanjcampbell

vor 8 Jahren

Hi,

I'd like to make a compliant about Hopa, on the delay of a payout. The terms stated 48hrs for pending requests, on which it asked me to send documents which i did.

Still no progress with my payout, and I requested it on 9/4/18. Not even an update email or anything. I did go onto live chat, and the representatives were fantastic, great customer service, however I am getting different replies when I ask for an update. One rep told me I would receive an email yesterday regarding payout, another told me sorry there has been a back log with documents. Not sure what's going on at all.

I understand it's a long process for all involved, however when they are saying my docs havnt even been looked at yet is really off putting and irritating.

As a newcomer to Hopa, it's a great games site, brilliant bonus and excellent customer service, however the process of payout and the lack of communication is awful.

Not put me off Hopa fully as when I get my payout I will be contributing some of my winnings back into the company, however I'm quiet furious for the fact that payment is taking so long. It's been pending for 4 days now, and still nothing... Not including the other 3-5 days for it to reach the bank once it's been processed.

I'd like to keep my custom with Hopa, but this is letting them down each time another day passes.

Thanks

Unseriöses Casino Hopa Casino

Grund Verzögerte Auszahlung

Betrag £1850

Diskussion

AskGamblers

• Support Team

vor 8 Jahren

Dear @Dylanjcampbell,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Hopa Casino

• Representative

vor 8 Jahren

Hey Dylan,

We wish you some great shopping sessions and plenty of BIG WINS

Good luck :)

Dylanjcampbell

• Vereinigtes Königreich

vor 8 Jahren

Thanks for getting back to me. I got an email confirming that it had now been processed today (16/04/2018) and should take 3-5 days to reach the bank. I will give an update of this once it reaches the bank. The amount I wanted to withdraw was £1850. Hope there are no further issues and I can restore my custom with Hopa and continue to enjoy the site.

Thanks again to both Hopa and askgamblers for resolving this.

Hopa Casino

• Representative

vor 8 Jahren

Dear Dylan,

Thanks for your email,
I am checking right now your case and get back to you with updates

Regards
Hopa Team

Hopa Casino Beschwerde-Statistik

Gelöst 20 / 26

Durchschn. Betrag $3,487

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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Auszahlung bei Hopa im dauerhaften Pending Status

Guten Abend,

vor ein paar Tagen hatte ich bereits eine Beschwerde eingereicht, die jedoch abgelehnt wurde. Ich vermute, dass ich zu wenig Dateien angefügt habe. Kurz nochmal folgendes Problem: am 17.05.22 habe ich, nachdem ich zuletzt 20 Euro per Banktransfer eingezahlt habe, 300 Euro gewonnen und habe eine Auszahlung beantragt. ( ich hatte schon mehrere Auszahlungen bei Hopa in der Vergangenheit) Ich habe alle nötigen Dokumente hochgeladen, auch die Kreditkarte. Ich hatte anfangs zuerst irrtümlich Fotos meiner Bankkarte gesendet, das aber korrigiert. Trotzdem ist meine Auszahlung immer noch im Pending Status und der Support antwortet auch nicht mehr. Habe Screenshots meiner letzten Nachricht erstellt, da ich sonst nicht auf die Nachricht zugreifen kann, solange der Support mir nicht antwortet. Ich sende den kompletten Verlauf in Form von Screenshots.

Ich hoffe, Sie können mir weiterhelfen. Ich bedanke mich im voraus. MfG, C. H.

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Kind regards

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Thank you < full name removed >

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Hi
It’s my 1st time with Hopa casino and very very disappointed 1st they charge on deposit and Luckily I won and apply for withdrawal £1104 , they asked much documentation very hardly they approved it was long time after they said in 5 working days u will recieve ur money today it’s last day still not recieved yet when I contact support Hopa by email they said as usual it’s technically issue and my money stuck same telling other people which I read on complaints )
It’s look like they don’t wanna pay money so am asking u again when u going to pay my my money

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As I had not recieved these within the stated time period, I contacted Hopa on chat, Because I mentioned to the lady assistant that “I needed the money”, I was more or less “interrogated “as she was trying to ascertain if I had a gambling problem.

After the live chat, I recieved an email that my account limit to be decreased to £500 per month, then within a few moments , my account was closed ???

This meant that I can no longer use live chat and my only means is via email..

I have contacted HOPA since on untold number of occasions.

Firstly , an email filled stating that due to a high number of winners, pending withdrawals will take a little longer!

I find this unbelievable.. !

Despite , numerous email contacts to Hopa, I am literally “begging”them to release My money... I keep on getting the same reply that “my account is under review”??

I mean what’s going on , verification was done some time ago..how can they hold onto my money... and it’s not even winnings. I find this casino operators conduct beyond comprehension.

I do really now require this money.. I have bills to pay and I don’t see any reason why this casino is behaving in such a manner!

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Making Account Verification & Withdrawal Mission Impossible

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Please please please do not use this site or any of its sister sites such as mr play!

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