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Hopa Casino - Delaying my payments since 28th of April

GELÖST

Beschwerde-Info

Unseriöses Casino

Hopa Casino

Betrag

£ 1630

Veröffentlicht am 5. Mai 2022

Stay away from Hopa casino, it’s scam.

I deposit £1550 and worn £1630. Send all documents provided and I spoke with the support when I have to receive the payment. She said between 0 - 6 days.

It is 7 days already and my bank account empty 😢. I have proved 3 pictures with the payment.

Thank you < full name removed >

AskGamblers
Veröffentlicht am 10. Mai 2022

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Veröffentlicht am 11. Mai 2022

Dear, ROMANO17790

Thank you for alerting us to this matter. We would like to look further into it.

We endeavour to provide an update on this Case in 72hrs. In the meantime - please progress any document requests you may have as these are an important part of our regulatory & legal requirements. You can also add your user ID to this thread to help expedite the processes we undertake.

kind regards,

Team Hopa

AskGamblers
Veröffentlicht am 14. Mai 2022

Dear @Romano17790,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hopa Casino Beschwerden

  • 18 von 24 gelöst
  • 2 Tagen Durchschn. Antwortzeit
  • 1 Woche Durchschn. Lebensdauer
  • 3,763 USD Durchschn. Betrag

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