Hello. I played a bonus on Princess-Casino.
It was my second bonus on this site, the first i did play the June 23, 2016 03:23, and this one, the second one i played the March 23, 2017 22:07.
It all started with a mail from the VIP-department, and they offered me a bonus.
Here is the mail (i have also print screened it and sent it as a JPG-file):
''Hello, Mr (NAME)!
How are you?
My name is Victoria and I represent new VIP –department of PRINCESS-casino.
Since that day I’ll be glad to become your personal VIP-manager and to find out more about your preferences and bonuses conditions, which can be advantageous and interesting exactly for you.
We appreciate loyal players and are always ready to discuss all the bonuses individually.
To get more information about bonuses , please contact me.
Best regards,
Victoria PRINCESS-casino.''
So i decided to deposit 100 Euro and got 70% bonus (70 Euro).
I choosed to play a game from Netent, witch name is ''Wild rockets'', and i played for 5 Euro per spinn. I had read the terms very carefully and the game was not excluded from playing with bonus. ( I have print screened the terms that shows excluded games )
I won pretty big on this game, approx. 3000 Euro.
I completed the whole wagering of this bonus by only playing Wild Rockets and Go bananas for 5 or 4 Euros per spinn.
The day after i got a mail from the Casino. Here is the mail (i have also print screened it and sent it as a JPG-file):
"Dear Player!
Your winnings were confiscated because of bonus abusing.
We left your deposits on your balance. Please withdraw them.
After you make it, the account will be closed
Thanks for understanding
Best Regards,
Princess Star Casino Support! ".
I cant understand why they are accusing me of this?
I had played 2 bonuses on this casino, and it was very long time since i played the first one.
< text not directly related with the complaint removed >
This is not okay!
Thanks for the help AskGamblers.
I also attach some files that show deposits to the casino, bonus history, email conversations and more.
