Beschwerde #3 Playamo Casino

Ignored confirmed Loss limit and let me lose all my winnings

Von sicilian

vor 10 Jahren

On Saturday 14th May I finished gambling session with 10243eu on my account. After that I've set daily(24h) loss limit 1000eu and weekly loss limit 2000eu. Day after, on Sunday 15th I start playing thinking that I have loss limit but at the end I've lost everything. I've lost 10243eu, less than 20hours after I set and got confirmation from Playamo that I have 1000eu Loss limit for 24hours which even if I want or request can not be active without 7 days delay. To be precise, I've never requested removal or increase of limit.
I tried to solve this directly with Playamo. After several email I got offer but from my perspective their offer is unfair and incorrect:

Dear Player, unfortunately, we can't reinstate your balance. Nonetheless, as to somehow mitigate this situation we've issued you 100 Euro bonus, wagering requirements are 10X.

As evidence I provided screenshot of loss limit email confirmation, screenshot of Bets history(not complete because it's huge) and screenshot of compensation offer from Playamo.

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Unseriöses Casino Playamo Casino

Grund Sonstiges

Betrag €100

Diskussion

AskGamblers

• Support Team

vor 6 Jahren

Dear @sicilian,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Playamo Casino

• Representative

vor 6 Jahren

Hello all,

The complaint in question was solved a long time ago but hadn`t been
updated at the forum.

After the situation took place, the VIP department gave the player in
question 100 EUR bonus which was gladly taken by the player and since
that moment he continued playing in the casino and didn`t have any
problems ever after.

We kindly ask you to change the status of the case to Solved.

Best regards,
PlayAmo.

AskGamblers

• Support Team

vor 6 Jahren

This complaint has been reopened as per Playamo Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

sicilian

• 1 Bewertungen

vor 10 Jahren

@AskGamblers, I don't want to waste my time with Playamo anymore. I already lost several hours with support, they were going into circles trying to explain how something wrong is actually correct. From support I've got several explanations but they've NEVER told me that limits are related to deposits, also some explanations they provided me have been in conflict with some others, I can forward you whole thread as evidence. Now here the same, to be honest their "answers" totally insult my intelligence.
From my point of view this complaint should be closed unresolved that players can read facts and decide whether this is fair or not fair behaviour. However, If your assessment is that complaint should be closed as resolved I am fine with that because I am sick of this endless, no progress game with Playamo.

Playamo Casino Beschwerde-Statistik

Gelöst 98 / 105

Durchschn. Betrag $8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Assistance required: Withdrawal is being cancelled

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
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Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
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This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

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