Beschwerde #49 Playamo Casino

Won't let me withdraw my funds of 841.5€

Von Massfx1

vor 9 Jahren

I deposited at playamo with my bank account and received a bonus. I played slots and won. After I wagered my bonus and verified my account, I requested a withdraw. On my surprise I noticed, that all mostly used payments method as skrill, neteller and sofort banking is not available. I could deposit with all of them, but for withdrawal only trustly and one more system is available. Livechat told me to use trustly, so I tried it. There is only one box to fill, which asks for the amount I want to withdraw. I did so and nothing more happened. Livechat said every time, that I need to fill in all info as all info of my bank account, trustly never asked for it tho. After that, playamo wants me to do an another deposit with cubits, that I can withdraw my funds through cubits. First I never heard of cubits and second I won't deposit another money if they don't pay me my money they own me already.

For me, it is scam that playamo is trying to hold my money.

Unseriöses Casino Playamo Casino

Grund Verzögerte Auszahlung

Betrag €841.5

Diskussion

AskGamblers

• Support Team

vor 9 Jahren

Dear @Massfx1,

AskGamblers Complaints Team have been informed by Playamo Casino management that you have been payed, therefore this complaint has been re-opened. Please confirm so that we could close this case accordingly. Please keep in mind that in case you fail to provide feedback within the given 96-hours time frame available for response we will consider your complaint as resolved and it will be closed accordingly.

Thank you for your cooperation.

Massfx1

• Deutschland

vor 9 Jahren

You can't be real to offer me this. I also have no Cubits account and i don't need it, because your Terms and Conditions don't say that i only can withdraw my funds to a trustly or a cubits account. It is just totally scam! Also, i won't deposit any penny at your casino in future, because now i know which shady strategies you use, to not pay any of your players!!!
But if you would have talked once to your staff, you would know that i won't deposit at your casino anymore and don't have any of the two mentioned accounts. I told them several times already, but this shows once again how you do your business!!!

Playamo Casino

• Representative

vor 9 Jahren

Hello

Thanks for your cooperation.

For withdrawing your money You can use Trustly or Cubits. As we see you had problems with your Trustly account.

Could You please create Cubits account, made a deposit 10€ from it for verification purpose and then we will be able to process your funds.

Kindest regards,

Playamo team

Massfx1

• Deutschland

vor 9 Jahren

"As You know Playamo doesn`t work with Neteller\Skrill in Germany any longer. That`s why it is impossible for You to use these payment methods.

Also please confirm your last payout - it is in pending mode now." <-- this shows exactly your business! I explained you and your staff so many times!

I am not asking to get my money on my Neteller or Skrill account. I want it on my bank account as I deposited with! Your terms and conditions don't say, that I can't withdraw my money back on it. I not even have a trustly or cubits account. Anyway, how can you offer to deposit with a cubits account when you not even get me my money which you owe me?
Furthermore I explained you several times, that when I choose trustly to withdraw, it asks only for the amount I want to withdraw and nothing else, so what do you want me to fill in? It is not asking for anymore info like account details or whatever! So what do you want me to confirm now? I see that it is pending, so? Where can I confirm my pending withdrawal? There is not confirmation tab or whatever!

One of the photos is the prove, that we had this conversation so many times. I just put it here, that everybody can see, that you not trying to solve this matter, you just want to look good and helpful in public! You not even replied to this email, like you never replied to any message where I mentioned the problem!

Playamo Casino Beschwerde-Statistik

Gelöst 98 / 105

Durchschn. Betrag $8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
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After playing and losing about $800, I won a feature.
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Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
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This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

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