Beschwerde #150 Playamo Casino

Would not pay 22k in winnings and closed my account under false allegations

Von Shaun E.

vor 7 Jahren

i recently joined the playamo casino as i done a bit of research on online casinos and they looked trustworthy.
so the day i joined i deposited $50 and another $50 and played live casino games, first the big wheel the roulette. i won approx 800 on the big wheel and then turned that 800 into 20k then of course as i was extremely excited i asked to withdraw the maximum that the casino would allow at a time which is 4k.
so 4-5 days go bye and i havnt heard anything about my withdrawal so i asked their support team and was told it is just going through the system like everybody elses. then i went to log in today and it said account disabled.
i was really confused so i asked their support team to help me log in and all of a sudden the browser on my phone went weird and it flashed my account on screen as though it was logged in and then nothing.....
i asked them again and they said to check my email.
so i checked and they have sent me some rediculous email saying all my funds and winnings have been ceased because of multiple accounts or something.
i literally just joined playamo 5-6days ago i have never had an account with them. prior to this i havnt gambled online ever, for the fear of something like this happening.
i have asked them a number of times now to send me through the details of these multiple accounts that i have. if these are my accounts then i beleive i am entitled to at least know the details on said accounts but every time i ask they ignore me. i just received another email this morning say the decision has been made and it is final.
all im asking is to see the proof of these accounts and i know they wont show me these details because they dont exist.

some help with this would be greatly appreciated, i have multiple screenshots from my winnings and bet history as well as the conversations via live chat and email.
ive been trying to attach these documents below but i keep getting an error. is there another way i can send you guys my screenshots?

Unseriöses Casino Playamo Casino

Grund Kontolöschung

Betrag $22000

Diskussion

AskGamblers

• Support Team

vor 6 Jahren

Dear @magz88,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Playamo Casino

• Representative

vor 6 Jahren

Dear @MAGZ88

After the investigation, we found that due to a technical error, the system marked the player's account as a duplicate with other player's account, which is mot related to the player at all. Due to that, the Security Department has made a decision to terminate the account.

PlayAmo Casino would like to inform the player and Askgamblers that we have decided to refund the player's account with the amount requested and reopen the account. Funds are already added to the account and the account is fully functional.

We are sorry for the inconvenience caused.

Kind regards,
PlayAmo

AskGamblers

• Support Team

vor 6 Jahren

This complaint has been reopened as per Playamo Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers

• Support Team

vor 7 Jahren

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Playamo Casino Beschwerde-Statistik

Gelöst 98 / 105

Durchschn. Betrag $8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Einzahlung abgelehnt Geld ist weg support tut nichts

Guten Tag,

am 17 Feb 2024 um 15:29 tätigte ich eine Einzahlung über Sofortüberweisung. Diese war auf Pending und dann auf Abgelehnt wie im Anhang zu sehen. Zwischenzeitlich habe ich Nachweis gesendet dass das Geld vom Konto abgebucht wurde. Habe mit dem Support über 8 mal geschrieben ohne dass sich etwas getan hat. Ich bekomme nur die Aussage unsere Finanzabteilung arbeitet stark dran das Problem zu lösen. das schon seit 2 bis 3 Wochen.

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One successful withdrawal and now cancelled on bigger amount

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Assistance required: Withdrawal is being cancelled

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

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