Beschwerde #133 Playamo Casino

Confiscated $9000 claiming "development of strategies aimed at gaining of unfair winnings" without providing any further justification

Von helpmeplease

vor 7 Jahren

Hi. I made a complaint about Playamo is delaying my payments. Finally I found out that they have now cancelled all my cashouts and put my original deposit back into my account of $3000. I received an email saying that I have used a system to take advantage or something. I don't even understand what they are trying to say. I chatted with online chat several times but to no avail . they keep copying and pasting the same messages over and over. I have asked for a manager or someone uncharge to call me but they won't do it. I asked for a number to call but they won't give me a number. Basically they just rely on players to eventually lose all the money while waiting for the cash out to be approved. I have copies of all the chat and emails that they sent me. I have been cheated for 9k. I have cashed out my original $3000. Hopefully that will turn up. now they have disabled the account. Can I please request you to ask the casino for my playing history which clearly shows the turnover and how many bets I have lost. I can't see how they can even say I cheated as clearly they are the cheaters in this case. They just don't want to pay. At once I even asked the chat what if I lost all the money would they give me a refund if i say they took advantage of me. their answer was that we don't refund losses . But clearly they don't pay winnings either. All I want is my honest winnings back. I am going to complain to every bank, visa and master card to stop payment processing for this casino. I feel now that I have been scammed big time. Please help me getting my money back. I have already made commitments based on the money I had won. I will be in a lot of trouble if I don't get my money. Please please help me

This is the chat transcript:

Chat transcript Name: < name removed > E-mail: < email removed >.com

Support Agent 3 Wed, 08/15/18 09:12:04 pm Australia/Victoria Hello. How may I help you?

< name removed > 09:12:08 pm Hi I just checked my account and all my cashouts have been discarded and my balance has gone down to 3000. I had 12000 in my account

Support Agent 3 09:13:11 pm Our Finance Department has sent you an email regarding your issue. Please check your mailbox

< name removed > 09:13:35 pm I haven’t received any emails I just checked

Support Agent 3 09:13:52 pm This is the text of that email: Dear Player, Our finance department has found out development of strategies aimed at gaining of unfair winnings. Meaning we have confiscated all your winnings, but we have left your deposit amount on your balance. Please make a cashout of your deposit 3000 AUD. After that your account will be closed. Best regards, Casino Support Team

< name removed > 09:14:28 pm That’s not correct I have not done anything unfair

Support Agent 3 09:14:43 pm Sorry, the decision is final

< name removed > 09:14:54 pm That’s cheating

Support Agent 3 09:14:58 pm I cannot change it anyhow

< name removed > 09:15:08 pm How can you do that to players You have to or I’m going to court over this I will make sure all Australian banks stop processing payments for your casino Can you please get a manager to call me 09:16:06 pm All those winnings are fair and you know that

Support Agent 3 09:16:49 pm Sorry for the inconvenience! Please contact us per email if you have any questions support@playamo.com

< name removed > 09:17:07 pm I already have. Can you please give me a number to call

Support Agent 3 09:17:17 pm No, we don't call to the clients, sorry

< name removed > 09:17:40 pm I have sent numerous emails to proceed my cashout but no one ever replied

Support Agent 3 09:18:07 pm The emails are replied in the queued order. Please contact us if you have some questions

< name removed > 09:18:29 pm I think there is something fishy gourmet on with your casino. I have never encountered an issue Like this on any casinos Can you at least give me a number to call or get a manager to call me 09:19:02 pm You are basically cheating me for $9000

Support Agent 3 09:19:30 pm Sorry, we don't have any phone number to contact us Please contact us per email if you wish

< name removed > 09:20:00 pm Well someone needs to answer this. How would you feel if you were cheated like this That $9000

Support Agent 3 09:20:41 pm Please contact us per email if you still have any questions. Thank you for your understanding.

< name removed > 09:21:27 pm Now you are sounding like a broken record. Please try to understand my situation I’m not understanding

Support Agent 3 09:22:08 pm But I cannot change anything concerning this situation I can just inform you And I have done it

< name removed > 09:23:35 pm I have just cashed my 3000. Can you make sure this gets done ASAP

Support Agent 3 09:24:10 pm All of our withdrawals are being checked in queued order. Don't worry, we'll get our hands on yours as soon as possible!

< name removed > 09:24:33 pm That’s the biggest cheating I have ever come across If I lost all that money would you have refunded my $6000 09:25:13 pm

Support Agent 3 09:25:49 pm We do not refund the money you lose.

< name removed > 09:26:02 pm But you can take money that people win Please explain to me why have you done this

Support Agent 3 09:26:33 pm Your money was confiscated because our finance department has found out development of strategies aimed at gaining of unfair winnings.

< name removed > 09:26:59 pm Are you for real. I just played baccarat and blackjack as it’s played They are basically lying to avoid paying my winnings 09:27:18 pm

Support Agent 3 09:27:25 pm It is not me who makes such decisions. I cannot tell you anything more concerning this issue. Please contact us per email if you want to speak to someone else./ 09:28:11 pm

< name removed > 09:28:27 pm Then please get the person to who made the decision to contact me via emai or phone. Because no one is replying any emails from your casino Can you do that please 09:29:08 pm

Support Agent 3 09:29:18 pm support@playamo.com

< name removed > 09:29:42 pm I have already done that. No one replied

Support Agent 3 09:30:53 pm Please try again

< name removed > 09:31:26 pm Can you email me the chat transcript

Support Agent 3 09:31:41 pm No, sorry

Duration: 22m 22s Chat started on: https://www.playamo.com/en-AU E-mail from LiveChat

Unseriöses Casino Playamo Casino

Grund Abgelehnte Auszahlung

Betrag $9000

Diskussion

Momentan gibt es keine Antworten.

Playamo Casino Beschwerde-Statistik

Gelöst 98 / 105

Durchschn. Betrag $8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

Playamo Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Auszahlung wird nicht vorgenommen

Guten Tag ich habe mich bei Playamo Casino registriert und mein Konto vollständig und erfolgreich verfiziert! Ich habe Geld eingezahlt ohne Bonus und angefangen zu spielen sehr lange ich habe dann 1500€ gewonnen und diese auf Auszahlung gedrückt! Meine Auszahlung befindet sich nun seid über der angegeben Zeit des Casinos in Bearbeitung und wird nicht ausgezahlt! Ich habe schon mehrfach den Kundenservice angeschrieben und immer bekomme ich die gleiche Antwort ich soll warten warten warten obwohl in den Casino AGBs ganz klar steht wann Auszahlungen erfolgen sollen tut sich absolut nichts! Wie gesagt mein Konto ist vollständig verfiziert Dokumente liegen alle vor und es gibt keinen Grund warum das Geld nicht ausgezahlt wird! Ich bitte um Hilfe

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Einzahlung abgelehnt Geld ist weg support tut nichts

Guten Tag,

am 17 Feb 2024 um 15:29 tätigte ich eine Einzahlung über Sofortüberweisung. Diese war auf Pending und dann auf Abgelehnt wie im Anhang zu sehen. Zwischenzeitlich habe ich Nachweis gesendet dass das Geld vom Konto abgebucht wurde. Habe mit dem Support über 8 mal geschrieben ohne dass sich etwas getan hat. Ich bekomme nur die Aussage unsere Finanzabteilung arbeitet stark dran das Problem zu lösen. das schon seit 2 bis 3 Wochen.

Bitte sendet mir das Geld auf mein Konto schnellstmöglich zurück.

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Mit freundlichen Grüßen

< voller name geloscht >

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Playamo - Playamo zahlt 7400 nicht aus

Hallo zusammen ich habe am 28.05.2020 eine Einzahlung bei Playamo getätigt . Nach kurzen Spins bei Razor Shark hatte ich relativ schnell einen guten Gewinn . Diesen habe ich zur Auszahlung angefordert . Mein Konto wurde selbstverständlich verifiziert. Alle Unterlagen habe ich eingereicht . Seit dem 28.05.2020 warte ich auf 7400€ die leider noch nicht bei mir eingegangen sind . Nach langem Diskussion mit dem Support und nach öfteren belegen anhand von Kontoauszügen das der Betrag noch nicht eingegangen ist , hat Playamo mir ARN Codes gesendet welche ich bei der Bank verfolgen lassen soll. Nun war ich bei meiner Bank diese kann damit gar nichts anfangen. Geld ist immer noch nicht da und der Support fordert immer wieder Beweise das das Geld bei mir nicht eingegangen ist.

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Playamo - Verweigert €4,000 auszahlung

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Casino not respecting Resposible Gambling

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Casino Playamo not correct to customers

Hello,

The mentioned casino does not have a responsible gaming section so I can block myself for an amount of time in order to stop losing. I asked their support to block my account but they keep offering me bonuses in order to just block it because I do not want to be tempted to play there anymore.

Please help if you can because there is no other way for me to fix this.

Thank you

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One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

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Assistance required: Withdrawal is being cancelled

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

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