Beschwerde #193 Playamo Casino

Confiscated $89,000 balance due to alleged duplicate account accusations

Von Bradley M.

vor 7 Jahren

Started an account with play amo casino and verified the account to begin playing then made my first deposit of $50 with NEOSURF.

When deposit was made I did not accept any bonuses and begun playing. I had some luck and started to win large amounts of money over a period of a few days. I put in a withdrawl request which was rejected due to casino needing more information and identification from me in which I supplied documents requested by casino.

After supplying identification was told by live support I had approved all documents needed and I could withdraw I attempted to do so.

The following day I tried to sign into my account and my account was disabled and told told I would receive an email with more information.

Once I received the email I was told I had a duplicate account and my balance was confiscated due to this.

My balance at this time was $89,800.54 and showed the withdraw of this amount in transaction history.

From this point I contacted support on many occasions requesting more information in regards to the claim and also asked for supporting documents to prove this statment and still have not received such proof in any form regarding a duplicate account.

The casino has not helped or been forthcoming with any information, a solution or a way to solve issue.

I have read through the terms and conditions and have stuck by all rules stated by casino therefore only see it fair I receive the money I won.

< personal info removed >

Unseriöses Casino Playamo Casino

Grund Abgelehnte Auszahlung

Diskussion

AskGamblers

• Support Team

vor 7 Jahren

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Playamo Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Playamo Casino

• Representative

vor 7 Jahren

Dear all,
We have made the decision to confiscate winnings because costumer has violated the Bonus Terms and Conditions of the casino:
1D. Only one bonus is awarded per person (e-mail or IP address), unless stated otherwise.
https://www.playamo.com/promotions -> BONUS TERMS AND CONDITIONS
The evidence was provided to AskGambers team in a timely manner.
Thank you for your patience.

Best regards
Playamo Team

Mullet87

• Western Australia • 1 Bewertungen

vor 7 Jahren

To PLAYAMO casino,

I am yet to see or received any such evidence to date nor been notified by askgamblers.
Will the evidence be sent to me as I have requested.?

Thanks

Playamo Casino

• Representative

vor 7 Jahren

Dear MULLET87,
all evidence were sent to Askgamblers team.

Best regards
Playamo Team

Playamo Casino Beschwerde-Statistik

Gelöst 98 / 105

Durchschn. Betrag $8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Guten Tag,

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Mit freundlichen Grüßen

< voller name geloscht >

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One successful withdrawal and now cancelled on bigger amount

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Assistance required: Withdrawal is being cancelled

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

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