Beschwerde #478 Playamo Casino

Cashout Refused with Drivers License Expiry extended due to COVID by government

Von Gordon A.

vor 5 Jahren

I have been a VIP member at PlayAmo for a couple of years. This past week I tried to cashout around $300 Canadian but was rejected by Playamo who said my approved identification had expired (in Canada every 5 years). Due to COVID all drivers licenses in Ontario Canada have been extended indefinitely (those that expire after March 2020) since all license bureaus have be temporarily closed and renewals with updated licenses have been suspended due to COVID. So according to the government my license is valid (and valid and approved at PlayAmo since I have been a member there), but PlayAmo refuses to pay my modest cashout. No information on my license has changed. Same address, same person in the picture, same vitals information. I forwarded the official government website link to the Playamo people which sates that all Ontario licenses with expiry dates after March 2020 have extended expiry dates, but got nowhere. The link is https://www.ontario.ca/page/renew-drivers-licence. Hopefully you can help resolve as there is nothing I can do at my end until the government is processing driver licenses again, which could be 6 months or greater. According to the government my drivers license ID has not expired with the COVID rules. Thank you.

Unseriöses Casino Playamo Casino

Grund Abgelehnte Auszahlung

Betrag $300

Diskussion

AskGamblers

• Support Team

vor 5 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

caminoguy

• Kanada

vor 5 Jahren

Many thanks to AskGamblers for their quick mediation with my identification expiry (drivers license) issue at PlayAmo. Previous to this I had contacted both support and the VIP manager to explain the problem and provided links to official government rulings, but unfortunately was not successful in getting resolution, leading to my frustration. Following intervention by AskGamblers and as stated in the above PlayAmo response, the government website was reviewed and my identification reinstated along with an apology. I am now able to cashout. Again, thanks to AskGAmblers!

Playamo Casino

• Representative

vor 5 Jahren

Dear @CAMINOGUY,

Thank you for your explanation.

Indeed, after checking local COVID websites, we found that your expired driving license is still valid:
We are extending the validity of government driver, vehicle and carrier products and services that expired on or after March 1, 2020. These will continue to remain valid and legal past the expiry until further notice. This is in an effort to help keep people safe, reduce the need for in-person visits to ServiceOntario, and stop the spread of COVID-19.

You may continue using your account with the already uploaded expired ID document, we will value it as a valid document.

Sorry for the inconvenience caused.

Kind regards,
Playamo.

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Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

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