Beschwerde #532 Playamo Casino

Can't make a withdrawal

Von Hasan S.

vor 5 Jahren

Hello everyone,

I have a problem with playamo casino. At first they cancelled my withdrawal requests 4000€ and 1000€ saying that user cancelled then i contacted support team and they told me that credit card information are incorrect but i made a few deposits from that card and it saved the information. Than i deleted the credit card info so i could enter the credit card info again .. and it doesnt appeared anymore in payment method selection .. now the only available payment method is paysafecard which have 250€ limit .. i contact the support team and they blocked me i cant reach to them anymore .. i dont know whats going on i want to make a cashout on my bank transfer .. i have 5000€ on my acc and its annoying .. i made a deposits normaly now when i want to cashout they dont respond

Unseriöses Casino Playamo Casino

Grund Abgelehnte Auszahlung

Betrag €5000

Diskussion

AskGamblers

• Support Team

vor 5 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Hasan96

• Slowenien

vor 5 Jahren

Hello everyone its me Hasan996...
i received the money from both cashouts
First 4000e and second 1000e on bank transfer .. the money was on my bank account in a same day .. i have to say that was quick .. in the begining was problem with payment method which was solved the same day .. i was worried and paranoid in the begining when chat support team didnt help at all i was lost i didnt know what to do .. later i get the email from playamo which gave me advice to cashout on bank transfer and i did it .. after that everything was fine and i have to compliment playamo for quick response and money receive to bank account.. i have to thank askgamblers for quick response and support they was giving me all the time ... my only bad experience with playamo was with chat support team i have to say that they are unprofessional not kind at all they are not responding and similiar .. everything other is great i will continue to play here for now and i recomended playamo to the few friends .. my experience wasnt that bad i hope for everyone that will find the solutions .. thank you askgamblers once again .. have a nice day
Hasan

AskGamblers

• Support Team

vor 5 Jahren

Dear @Hasan96,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Playamo Casino

• Representative

vor 5 Jahren

Hello all,

Sorry for the late reply.

Dear @HASAN96,

I am glad to hear that the issue was successfully resolved, please let me know if any other assistance is required regarding your cashout.
Thank you for your patience.

Kind regards,
Playamo.

Playamo Casino Beschwerde-Statistik

Gelöst 98 / 105

Durchschn. Betrag $8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Assistance required: Withdrawal is being cancelled

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

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