Beschwerde #177 Playamo Casino

Bank Withdrawal Issue

Von Mattymac5150

vor 7 Jahren

On the 8/11 I withdrew an amount of 2k that I had won. I withdrew the amount to the same debit card I deposited with which was my ANZ bank account. I spoke with a service operator who assured me everything was fine the amount was processed and transferred.
I then spoke with another service operator who said this is not the case as there are many banks in Australia who do not accept Visa transactions from international casinos so the finance department would have to refund it back into my casino account for me to then withdraw it to my NAB (which apparently has no issue with receiving the funds) I'm then told I have to wait for an email from the finance department as to what is going on with my funds.

Hours later I speak to my VIP representative to chase up what is happening with my funds and when do I get it transferred back to my casino account, then she tells me that she is not 100% sure but ANZ are fine to accept the funds of my withdrawal. I ask her to chase it up as I need to know if its 100% going to go through or not.

1. Why arent these explanations available on the websites FAQ for all Australian players as what banks accept withdrawals and which banks do not.
2. Customer service take too long to reply, and cannot give you a straight answer and cannot pass you onto management or seen to resolve the issue.

My VIP manager told me I now have to wait 2 weeks see whether the withdrawal amount processes to my account, I'd it doesnt I have to go through the whole process of chasing this up again.

I wish my VIP rep would go above and beyond and actually find out and give me a straight answer.

Unseriöses Casino Playamo Casino

Grund Verzögerte Auszahlung

Betrag $2000

Diskussion

AskGamblers

• Support Team

vor 6 Jahren

Dear @Mattymac5150,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Playamo Casino

• Representative

vor 6 Jahren

Dear @MATTYMAC5150,

You have requested a withdrawal with the same debit card he had made a deposit with. Later on, we informed you, that the casino representative that there are many banks in Australia who wouldn't accept Visa transactions from international casinos so the finance department has returned it back into your casino account.

We are sorry for the delay with the withdrawal and all the inconvenience, that this situation has caused.

Kind regards,

PlayAmo.

AskGamblers

• Support Team

vor 6 Jahren

This complaint has been reopened due to the declared willingness on behalf of Playamo Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

Playamo Casino Beschwerde-Statistik

Gelöst 98 / 105

Durchschn. Betrag $8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Guten Tag,

am 17 Feb 2024 um 15:29 tätigte ich eine Einzahlung über Sofortüberweisung. Diese war auf Pending und dann auf Abgelehnt wie im Anhang zu sehen. Zwischenzeitlich habe ich Nachweis gesendet dass das Geld vom Konto abgebucht wurde. Habe mit dem Support über 8 mal geschrieben ohne dass sich etwas getan hat. Ich bekomme nur die Aussage unsere Finanzabteilung arbeitet stark dran das Problem zu lösen. das schon seit 2 bis 3 Wochen.

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One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

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Assistance required: Withdrawal is being cancelled

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

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