Accused in bonus abuse without any proof
I won 6578.50 euros in amount. The casino confiscated all my balance saying that I broke the bet limit which is false. The terms say that you can bet 5. That is how much I bet. They say that I broke the term because I bet the maximum amount. Excuse me, the maximum amount is the amount you are ALLOWED TO BET!. It's insane.
See their emails:
Josh
Thu, 12/13/18 2:44 pm
Dear Player,
Our security department found that you have abused bonuses and violated the following rules:
Making max allowed bets on high variance games in order to increase balance; Making deposits with only bonus promotions (4 out of 5)
*Customer bonus ratio (deposits : bonuses) is more than 50%.
https://www.playamo.com/terms-and-conditions
The administration made decision to confiscate your winnings, the money you have deposited is now left on your account, please request a withdrawal and after that, your account will be disabled.
Best regards,
Casino Support Team
Arnold
Fri, 12/14/18 4:33 am
Dear Player,
Here is a quote from our TERMS AND CONDITIONS:
The Company has strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to:
•participating in any type of collusion with other players,
•development of strategies aimed at unfaithful winnings,
•fraudulent actions against other online casinos or payment providers,
•charge back procedures with a credit card or denial of some payments made,
•other types of cheating,
•or is known to have gone bankrupt in the country of his residence,
•providing incorrect information about personal data during registration
The Company reserves the right to terminate the user account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform the regulatory bodies of such fraudulentactions performed by the player.
Full TERMS AND CONDITIONS: https://www.playamo.com/terms-and-conditions
Best regards,
Casino Support Team
Slevin
Wed, 12/19/18 1:47 pm
Dear Player,
You can find all answers in our Terms & Conditions about Bonus Ratio here: https://www.playamo.com/terms-and-conditions
All information about Bonus Terms & Conditions you can find here: https://www.playamo.com/promotions in Bonus Terms & Condition section.
Best regards,
Casino Support Team
Josh
Sun, 12/23/18 1:19 am
Dear Player,
Bonus terms & conditions rule 1d:
The maximum bet with an active bonus is 300 RUB / 5 EUR / 5 USD / 50 SEK / 50 NOK / 6.5 CAD / 6.5 AUD / 6.5 NZD / 20 PLN / 125 CZK (Unless stated otherwise in special terms for the bonus).
Best regards,
Casino Support Team
Arya
Sun, 12/30/18 3:02 pm
Dear Player,
Our security department found that you have abused bonuses and violated the following rules:
Making max allowed bets on high variance games in order to increase balance; Making deposits with only bonus promotions (4 out of 5)
*Customer bonus ratio (deposits : bonuses) is more than 50%.
https://www.playamo.com/terms-and-conditions
That is the reason why the administration made decision to confiscate your winnings.
Best regards,
Casino Support Team
Ben
Fri, 01/04/19 5:07 am
Dear Player,
You can find all answers in our Terms & Conditions about Bonus Ratio here: https://www.playamo.com/terms-and-conditions
All information about Bonus Terms & Conditions you can find here: https://www.playamo.com/promotions in Bonus Terms & Condition section.
Best regards,
Casino Support Team
See their emails:
Josh
Thu, 12/13/18 2:44 pm
Dear Player,
Our security department found that you have abused bonuses and violated the following rules:
Making max allowed bets on high variance games in order to increase balance; Making deposits with only bonus promotions (4 out of 5)
*Customer bonus ratio (deposits : bonuses) is more than 50%.
https://www.playamo.com/terms-and-conditions
The administration made decision to confiscate your winnings, the money you have deposited is now left on your account, please request a withdrawal and after that, your account will be disabled.
Best regards,
Casino Support Team
Arnold
Fri, 12/14/18 4:33 am
Dear Player,
Here is a quote from our TERMS AND CONDITIONS:
The Company has strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to:
•participating in any type of collusion with other players,
•development of strategies aimed at unfaithful winnings,
•fraudulent actions against other online casinos or payment providers,
•charge back procedures with a credit card or denial of some payments made,
•other types of cheating,
•or is known to have gone bankrupt in the country of his residence,
•providing incorrect information about personal data during registration
The Company reserves the right to terminate the user account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform the regulatory bodies of such fraudulentactions performed by the player.
Full TERMS AND CONDITIONS: https://www.playamo.com/terms-and-conditions
Best regards,
Casino Support Team
Slevin
Wed, 12/19/18 1:47 pm
Dear Player,
You can find all answers in our Terms & Conditions about Bonus Ratio here: https://www.playamo.com/terms-and-conditions
All information about Bonus Terms & Conditions you can find here: https://www.playamo.com/promotions in Bonus Terms & Condition section.
Best regards,
Casino Support Team
Josh
Sun, 12/23/18 1:19 am
Dear Player,
Bonus terms & conditions rule 1d:
The maximum bet with an active bonus is 300 RUB / 5 EUR / 5 USD / 50 SEK / 50 NOK / 6.5 CAD / 6.5 AUD / 6.5 NZD / 20 PLN / 125 CZK (Unless stated otherwise in special terms for the bonus).
Best regards,
Casino Support Team
Arya
Sun, 12/30/18 3:02 pm
Dear Player,
Our security department found that you have abused bonuses and violated the following rules:
Making max allowed bets on high variance games in order to increase balance; Making deposits with only bonus promotions (4 out of 5)
*Customer bonus ratio (deposits : bonuses) is more than 50%.
https://www.playamo.com/terms-and-conditions
That is the reason why the administration made decision to confiscate your winnings.
Best regards,
Casino Support Team
Ben
Fri, 01/04/19 5:07 am
Dear Player,
You can find all answers in our Terms & Conditions about Bonus Ratio here: https://www.playamo.com/terms-and-conditions
All information about Bonus Terms & Conditions you can find here: https://www.playamo.com/promotions in Bonus Terms & Condition section.
Best regards,
Casino Support Team