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Accused in bonus abuse without any proof


vor 7 Jahren
I won 6578.50 euros in amount. The casino confiscated all my balance saying that I broke the bet limit which is false. The terms say that you can bet 5. That is how much I bet. They say that I broke the term because I bet the maximum amount. Excuse me, the maximum amount is the amount you are ALLOWED TO BET!. It's insane.

See their emails:

Josh
Thu, 12/13/18 2:44 pm

Dear Player,
Our security department found that you have abused bonuses and violated the following rules:
Making max allowed bets on high variance games in order to increase balance; Making deposits with only bonus promotions (4 out of 5)
*Customer bonus ratio (deposits : bonuses) is more than 50%.
https:­//w­ww.p­la­yam­o.c­om/­ter­ms-­and­-co­ndi­tions
The administration made decision to confiscate your winnings, the money you have deposited is now left on your account, please request a withdrawal and after that, your account will be disabled.

Best regards,
Casino Support Team

Arnold
Fri, 12/14/18 4:33 am

Dear Player,
Here is a quote from our TERMS AND CONDITIONS:
The Company has strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to:
•participating in any type of collusion with other players,
•development of strategies aimed at unfaithful winnings,
•fraudulent actions against other online casinos or payment providers,
•charge back procedures with a credit card or denial of some payments made,
•other types of cheating,
•or is known to have gone bankrupt in the country of his residence,
•providing incorrect information about personal data during registration
The Company reserves the right to terminate the user account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform the regulatory bodies of such fraudulentactions performed by the player.
Full TERMS AND CONDITIONS: https:­//w­ww.p­la­yam­o.c­om/­ter­ms-­and­-co­ndi­tions

Best regards,
Casino Support Team

Slevin
Wed, 12/19/18 1:47 pm

Dear Player,
You can find all answers in our Terms & Conditions about Bonus Ratio here: https:­//w­ww.p­la­yam­o.c­om/­ter­ms-­and­-co­ndi­tions
All information about Bonus Terms & Conditions you can find here: https:­//w­ww.p­la­yam­o.c­om/­pro­motions in Bonus Terms & Condition section.

Best regards,
Casino Support Team

Josh
Sun, 12/23/18 1:19 am

Dear Player,
Bonus terms & conditions rule 1d:
The maximum bet with an active bonus is 300 RUB / 5 EUR / 5 USD / 50 SEK / 50 NOK / 6.5 CAD / 6.5 AUD / 6.5 NZD / 20 PLN / 125 CZK (Unless stated otherwise in special terms for the bonus).
Best regards,
Casino Support Team

Arya
Sun, 12/30/18 3:02 pm

Dear Player,
Our security department found that you have abused bonuses and violated the following rules:
Making max allowed bets on high variance games in order to increase balance; Making deposits with only bonus promotions (4 out of 5)
*Customer bonus ratio (deposits : bonuses) is more than 50%.
https:­//w­ww.p­la­yam­o.c­om/­ter­ms-­and­-co­ndi­tions
That is the reason why the administration made decision to confiscate your winnings.

Best regards,
Casino Support Team

Ben
Fri, 01/04/19 5:07 am

Dear Player,
You can find all answers in our Terms & Conditions about Bonus Ratio here: https:­//w­ww.p­la­yam­o.c­om/­ter­ms-­and­-co­ndi­tions
All information about Bonus Terms & Conditions you can find here: https:­//w­ww.p­la­yam­o.c­om/­pro­motions in Bonus Terms & Condition section.

Best regards,
Casino Support Team
Unseriöses Casino Playamo Casino

Diskussion

User name

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Playamo Casino management in regards of this complaint to confirm and justify the casino actions. Unfortunately the player's deposit:bonus ration is higher then 50%. In addition, the player has made several deposits and claimed bonuses, without making free cash deposits in between. The player has by these actions violated casino terms:

Making deposits with only bonus promotions without free cash deposits;
Customer bonus ratio (deposits : bonuses) is more than 50%.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

User name loyalty-level-2
@askgamblers Thank you for assisting me with my complaint
User name

AskGamblers Complaints Team is awaiting Playamo Casino team to provide the required information.

User name loyalty-level-2
The site says in their terms that the maximum permitted bet size is 5. I played, betting 5 and won. Then they revoke my winnings saying that I bet the maximum. Maximum = amount that I am ALLOWED to bet. So my winnings are fairly won.

Playamo Casino Beschwerde-Statistik

Gelöst 98 / 105
Durchschn. Betrag $8,148
Durchschn. Dauer 6 Tage
Durchschn. Antwortzeit 2 Tage

Playamo Casino Beschwerden

Alle eingegangenen Beschwerden ansehen
One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

Status solved Gelöst
$3,000
Assistance required: Withdrawal is being cancelled
Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie
Status solved Gelöst
$3,102