Beschwerde #326 Playamo Casino

Abrupt account closure

Von sharbini m.

vor 6 Jahren

I have made 13 requests for withdrawals (10 of which, for an amount of USD 1746.25 each, 2 for USD 300 each and 1 for USD 200). All were rejected.

Withdrawal #1 (31-10-2019) -rejected - requested upload of KYC documents for ID and address, which I did and uploaded. Documents approved at withdrawal #5.

Withdrawal #5 (05-11-2019) - rejected - requested upload photo of credit cards. I did and uploaded.

Withdrawal #6 (06-11-2019) - rejected - requested upload of screenshot of Neteller which I did and uploaded. Both the document of Netteler and credit card approved at withdrawal #10.

Withdrawal #10 (18-11-2019) - rejected - requested upload of my photo holding my ID.

Withdrawal #11 (20-11-2019) - rejected - requested me to cash-out via Neteller . I did that.

Withdrawal #12 (22-11-2019) - rejected - requested upload of my photo holding my ID and also a selfie with a text saying the Casino’s name and the current date. I did those and uploaded.

Withdrawal #13 (23-11-2019) -rejected - requested upload of my photo holding my credit card which I did and uploaded.

On 24-11-2019 they sent an email saying they identified an activity of fraud, closed my account and confiscated my funds without further explanation and refused any further discussion as according to them was final.

I expected the casino will do this unlawful ly bad business behavior in the end when they have nothing more to hassle with verification so as not to pay the cash-outs. I know very well I have been honest and done nothing wrong neither have I any intention of any fraud whatsoever. I solely play to enjoy the fun of fair game without slightest skill.

Enclosed: screenshots of transaction history (transaction.png) and verification documents (document.png).

Unseriöses Casino Playamo Casino

Grund Sonstiges

Betrag $1746.25

Diskussion

AskGamblers

• Support Team

vor 6 Jahren

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Playamo Casino management in regards of this complaint to confirm and justify the casino actions. The submitter's account has been closed due to fraudulent activities, per term:

The Company has strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to:

participating in any type of collusion with other players,
development of strategies aimed at unfaithful winnings,
fraudulent actions against other online casinos or payment providers,
charge back procedures with a credit card or denial of some payments made,
other types of cheating,
or is known to have gone bankrupt in the country of his residence,
providing incorrect information about personal data during registration

The Company reserves the right to terminate the user account and suspend all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform the regulatory bodies of such fraudulentactions performed by the player

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Playamo Casino

• Representative

vor 6 Jahren

Hello all,

After the verification request, the Security Department has closed the player due to fraudulent activities, accordingly to the withdrawal methods that were used by the player, also after careful document check that was uploaded by the player.

We have also provided the Askgamblers support with the evidence that we collected during the investigation.

Thank you.

Kind regards,
Playamo.

Playamo Casino

• Representative

vor 6 Jahren

Dear @Askgamblers,

The evidence has been sent to your email. Thank you.

Best regards,
Playamo.

Playamo Casino Beschwerde-Statistik

Gelöst 98 / 105

Durchschn. Betrag $8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
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Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
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I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
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I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

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