I have made 13 requests for withdrawals (10 of which, for an amount of USD 1746.25 each, 2 for USD 300 each and 1 for USD 200). All were rejected.
Withdrawal #1 (31-10-2019) -rejected - requested upload of KYC documents for ID and address, which I did and uploaded. Documents approved at withdrawal #5.
Withdrawal #5 (05-11-2019) - rejected - requested upload photo of credit cards. I did and uploaded.
Withdrawal #6 (06-11-2019) - rejected - requested upload of screenshot of Neteller which I did and uploaded. Both the document of Netteler and credit card approved at withdrawal #10.
Withdrawal #10 (18-11-2019) - rejected - requested upload of my photo holding my ID.
Withdrawal #11 (20-11-2019) - rejected - requested me to cash-out via Neteller . I did that.
Withdrawal #12 (22-11-2019) - rejected - requested upload of my photo holding my ID and also a selfie with a text saying the Casino’s name and the current date. I did those and uploaded.
Withdrawal #13 (23-11-2019) -rejected - requested upload of my photo holding my credit card which I did and uploaded.
On 24-11-2019 they sent an email saying they identified an activity of fraud, closed my account and confiscated my funds without further explanation and refused any further discussion as according to them was final.
I expected the casino will do this unlawful ly bad business behavior in the end when they have nothing more to hassle with verification so as not to pay the cash-outs. I know very well I have been honest and done nothing wrong neither have I any intention of any fraud whatsoever. I solely play to enjoy the fun of fair game without slightest skill.
Enclosed: screenshots of transaction history (transaction.png) and verification documents (document.png).
Informação da reclamação
Cassino em disputa
Motivo
Dear @Askgamblers,
The evidence has been sent to your email. Thank you.
Best regards,
Playamo.
Hello all,
After the verification request, the Security Department has closed the player due to fraudulent activities, accordingly to the withdrawal methods that were used by the player, also after careful document check that was uploaded by the player.
We have also provided the Askgamblers support with the evidence that we collected during the investigation.
Thank you.
Kind regards,
Playamo.
AskGamblers Complaints Team has been provided with enough information and evidence on behalf Playamo Casino management in regards of this complaint to confirm and justify the casino actions. The submitter's account has been closed due to fraudulent activities, per term:
The Company has strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to:
- participating in any type of collusion with other players,
- development of strategies aimed at unfaithful winnings,
- fraudulent actions against other online casinos or payment providers,
- charge back procedures with a credit card or denial of some payments made,
- other types of cheating,
- or is known to have gone bankrupt in the country of his residence,
- providing incorrect information about personal data during registration
The Company reserves the right to terminate the user account and suspend all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform the regulatory bodies of such fraudulentactions performed by the player
Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.
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