Hello there AskGamblers.
It has been almost 2 weeks that I’m trying to verify my account at PlatinCasino.
I have previously done some deposits via Apple Pay with 4 different cards and two of them were virtual cards from an online bank. After I got my physical card from that bank I removed and deleted the virtual cards from my wallet and Apple Pay (I was not in need of them anymore).
I managed to be approved for the two cards, my main and my physical card from the online bank. But the other two virtual cards, I deleted them few months ago and I don’t have them in my wallet. I have explained this a lot to them through my emails and they asked me for a bank statement and deposits statements with the exact day and exact sum of deposited money, in case of a nonexisting Apple Pay card. I have provided those documents a lot of times, and keep explaining about my virtual cards. My deposit statements are legit, with my name, my address, the date, and all the necessary. But the casino keeps sending me the exact same email, that my account is still not verified and that they need proof of my Apple Pay cards which I have deleted as I have explained it to them so many times. I even sent all my deposits, from my first to my last one with all the details from my bank statement.
After so many contacts with them without any help from their side, I’m asking AskGamblers to help me in this situation.
Attached are some of the emails where I’m explaining the situation but I’m getting all the time the same answer
Thank you in advance.
