May 11th,2022 I deposit $100 and I won $5,400 total and the next I played again after I upload all my documents like passport proof of address and proof of deposit so next day I played again at midas from $5,400 my money went down to $2,100 and got Free spin betting $50 on the second spin. I won $56,150 couldn't believed it.
When 10 Free spin is done I won a total of $57,325 currently had $59,425 and i played the $425 and now I only have $59,00 on my account. Since then I didn't play as its a huge money I didn't want loose it so I was waiting patiently on my verification but they keep rejecting it at first yes it's acceptable as I just send them the proof of deposit without my address on it as my bank statement only give with address and name on if every end of the money. The monthly statement so I phoned my bank and ask a copy of my bank statement from May 1, 2022 to May 15,2022 as I needed that May 11, 2022 so I received through my email and send it to platin casino my account.
And today this morning i received an email saying:
Dear Joanna < surname removed >
Kindly be informed that the verification of your user account and/or processing of your withdrawal could not be completed. However, we are nearly there!
Other important remarks:
Hello Joanna Marie, thank you for the documents. Unfortunately, the proof of deposit does not show a transaction made to 'Red Rhino'. One of the transactions made to Red Rhino must be clearly visible on the document, along with your name and IBAN. If you have any further questions, please do not hesitate to contact us by mail or chat. Kind regards.
Please do not send any documents by e-mail, but always upload your documents in your user account under https://www.platincasino.com/en/documents.html.
If you have any questions regarding this e-mail, please contact our support team directly.
Jack and the support team
www.platincasino.com
This is an automatically generated e-mail from a system e-mail address. Please do not reply to this e-mail.
I was shocked! Because ever since I always use Interac e transfer through Gigadat and that's on there desired deposit method on there casino. They should know better.
It's clear I send them my bank statement with my name and address on it and the deposited date I use. I don't know what it took too long for then to processed it. My $59,000 is sitting there in my casino account I cannot do anything.
Please look into this i hope you will help me thank you very much
Since then when i pay casino my payment of deposit I always use is Interac. Which is a Interac e transfer that I will need to e transfer money through Gigadat since then I always used that as its convenient.
And now I send all the of proof of my deposit documents but they keep rejecting it its shows there Interac e transfer May 11,2022 through Gigadat of $100
Please look into this.
They should aware of payment method for deposit in the casino and what "Interac is" thank you " interac e transfer through gigadat.
Joanna
