Beschwerde #13 NucleonBet Casino

Nucleonbet Casino - Withholding the payment since June 23rd

Von Sleepy11

vor 2 Jahren

Hi there.

I hope you are well.

Nucleon have been withholding a withdrawal since the 23rd June.

The account has been fully, extensively, verified. I have had multiple withdrawals before.

When I've asked why, they have only said:

"We understand that waiting for the review of your withdrawal can be frustrating, and we apologize for any inconvenience caused. As the evaluation of your withdrawal is being handled by another department, we regret that we are unable to provide you with a specific timeframe for its completion.

We kindly request your patience during this time, and we assure you that as soon as there is an update, you will be promptly notified via email."

I have followed this up and made a formal complaint.

All they have said is:

"We would like to inform you that even though usually similar cases take up to 2 working days, you might experience some delays due to increased workflow at the current point.

Rest assured that we are doing the best we can in order to assist you with your request the soonest as possible."

This was 4 days ago. I have not heard anything since.

The withdrawal is for €1000. I also have another €580 waiting in the account for the initial withdrawal to be processed (There is a maximum limit of €1000 per withdrawal), making an overall total of €1580 outstanding.

Any help you could give would be much appreciated.

Unseriöses Casino NucleonBet Casino

Grund Verzögerte Auszahlung

Betrag €1580

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sleepy11

• Portugal

vor 2 Jahren

Hi there.
I can confirm I have now received the payment.
Thank you for your help.
Much appreciated.

Sleepy11

• Portugal

vor 2 Jahren

Hi there.
I can confirm I have received the payment.
Thank you for your help.
Much appreciated.

AskGamblers

• Support Team

vor 2 Jahren

Dear @Sleepy11,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

NucleonBet Casino Beschwerde-Statistik

Gelöst 7 / 14

Durchschn. Betrag $1,394

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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