Beschwerde #4
Casino Sieger
Runaround with verification and refusing to pay legitimate winnings
vor 11 Jahren
First, I made my deposit with Neteller and won at the casino games. Then I asked them to send my win to Neteller. They asked for many papers.
I sent them my identifications and my billing address proof and proof of payment - a copy of my Neteller.
Then they ask me for bank information, like account number, swift code and I tell them to send my win to Neteller and they say they will try but still want my bank information so I give them all my bank information, account number, SWIFT, and all the other information.
Then they also say they want my bank statement and my bank card details even though I said to pay me by Neteller. I told them I will not send my statement and copy of card because I will not risk giving out all this information so that they could access my bank account. I tell them I want to be paid by Neteller but if they insist they can send me the bank wire to my bank account. They have all the information required to send me a bank wire.
But they keep insisting for bank statement and all my card details so I tell them I will open a new bank account if they want wall of that and they say that is fine. I open a new bank account with only a little money so that there is not the risk of them stealing from my account. I send them my bank statement and they still insist on my bank card too. I have to wait 15 days for the bank to issue the new card and I send them the picture of the card.
After all this they said I took too long to send them all of this even though they are delaying because they take days to answer emails and I have to follow up with emails
all the time because they don't answer my first email. Then they keep asking more things. Then they say they they "are unable to verify my identity/there are inconsistencies" and they will not pay me! I ask them why they cannot verify and they never answer my email.
After I send them multiple identifications, billing proofs, copies of my neteller, bank details for 2 of my bank accounts, bank statement, and copy of my bank card they still say they cannot verify my identity and will not pay. A joke?
I sent them my identifications and my billing address proof and proof of payment - a copy of my Neteller.
Then they ask me for bank information, like account number, swift code and I tell them to send my win to Neteller and they say they will try but still want my bank information so I give them all my bank information, account number, SWIFT, and all the other information.
Then they also say they want my bank statement and my bank card details even though I said to pay me by Neteller. I told them I will not send my statement and copy of card because I will not risk giving out all this information so that they could access my bank account. I tell them I want to be paid by Neteller but if they insist they can send me the bank wire to my bank account. They have all the information required to send me a bank wire.
But they keep insisting for bank statement and all my card details so I tell them I will open a new bank account if they want wall of that and they say that is fine. I open a new bank account with only a little money so that there is not the risk of them stealing from my account. I send them my bank statement and they still insist on my bank card too. I have to wait 15 days for the bank to issue the new card and I send them the picture of the card.
After all this they said I took too long to send them all of this even though they are delaying because they take days to answer emails and I have to follow up with emails
all the time because they don't answer my first email. Then they keep asking more things. Then they say they they "are unable to verify my identity/there are inconsistencies" and they will not pay me! I ask them why they cannot verify and they never answer my email.
After I send them multiple identifications, billing proofs, copies of my neteller, bank details for 2 of my bank accounts, bank statement, and copy of my bank card they still say they cannot verify my identity and will not pay. A joke?
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