Beschwerde #67 Playamo Casino

Taking my deposits, but not cooperating on requesting a withdrawal

Von Michael J.

vor 8 Jahren

i went to make my withdrall from the casino witch i have played and cashed out from before under euro curency evan though im canadian and live in canada i liked the option to withdrall in bitcoin the are in unable to do so for my native curency i receaved a new mastercard and made a deposit to cad curency played with no bonus and won yeaa i went to make a withdrall and had two options my cc and my skrill account so i tryed one and than the other both were returned to my account and were told unable to withdrall to mastercard and to skrill as both are blocked for canada after spending lots of time chating with them kept asking what to do they have no answer they have me try to open new account so i do i opened a net teller account than im told i have to deposit from that methid first so i make the account i deposit into that account from netteller to find out that you are unable to pay to a merchint from netteller from canada i cant regain access to an old ecopays account i had 4 years ago i have never used it at this casino just it was a greyed out opion that might have been a option but its not so i ask what do i do next and all support tells me is sorry there is nothing they can do and they have tryied to sugest everything i did try everything they sugested what next.............
and to top it all off after they were stumped on what i should do they told me that i had multiple accounts made from my email addess witch dose not make since how do you make more than one account with your email address address so it was a lie also my isp is stadic based for my ip i included the email saying that they wanted this info and my reply i was not rude but i might of told them how stupid they were for asking me dumb questions that made no sence sorry for the spelling not a happy camper im forwarding all my chats and emails and screen shots of my accounts hope that you can help sort this out
PS
i sugested transfer the curency to euro to make withdrall to bitcoin but thats not an option

Unseriöses Casino Playamo Casino

Grund Verzögerte Auszahlung

Betrag $136.75

Diskussion

AskGamblers

• Support Team

vor 8 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Snippy6

• British Columbia • 2 Bewertungen

vor 8 Jahren

it has been resolved verry promptly thanks for all your assistance

AskGamblers

• Support Team

vor 8 Jahren

Dear @Snippy6,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Playamo Casino

• Representative

vor 8 Jahren

Dear Michael,
could you confirm that you've received the payment?

Beat regards!
PlayAmo Casino team

Playamo Casino Beschwerde-Statistik

Gelöst 98 / 105

Durchschn. Betrag $8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Assistance required: Withdrawal is being cancelled

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
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I then decided that I would cashout my balance of $3102.31.
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Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
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Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

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