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Withdrawal late 8 day


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Von Dzg222
vor 1 Jahr

So my payment is now 8 days late, I've talked to the agent a million times and still no help, they keep saying they have too many requests.

They're actually just dragging me out because they're sending this message to everyone.

My first payment was on 19.04 then the next day another one and the third payment on 3rd day.

They say verification is not needed and that's what I asked. So, please help me because they're dragging me out and wasting my time and patience.

Unseriöses Casino MyEmpire Casino
Betrag €1500

Diskussion

User name

Dear @Dzg222,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Dzg222,

As per checking your account we can see that your withdrawal request was cancelled and the amount was played.

Currently we do not see any pending withdrawal request or any balance in your account.

Our team wishes you all the best for your future activities!



Best regards,
MyEmpire team.
User name

Dear MyEmpire Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

MyEmpire Casino Beschwerde-Statistik

Gelöst 56 / 59
Durchschn. Betrag $2,105
Durchschn. Dauer 6 Tage
Durchschn. Antwortzeit 2 Tage

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