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Waiting withdrawal to be accepted


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Von maporhis
vor 1 Jahr

Hello.

I am asking for your help. I requested a withdrawal from the casino on 13.9.2024 , 440€.

The casino rules state that all withdrawals must be processed within 3 banking days from the moment the withdrawal request is submitted.

In my case, 4 business days have already passed. No one accepted and withdrew my funds.

The customer service asked me to contact them, what I did but nothing is happening. We told me just " its take few days more"

Please could you help me?

I like this casino, but right now I am a bit disappointed. First time problem with withdrawal.

Thank and sorry.

Unseriöses Casino MyEmpire Casino
Betrag €440

Diskussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Thank you all, the payment has arrived in my bank account. The matter is resolved. Until next time....

- M
User name

Dear @maporhis,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Customer,

Thank you for reaching out.

We would like to inform you that your withdrawal request was processed from our side on 19.09.2024.

Best regards,
Customer Support

MyEmpire Casino Beschwerde-Statistik

Gelöst 57 / 60
Durchschn. Betrag $2,096
Durchschn. Dauer 6 Tage
Durchschn. Antwortzeit 2 Tage

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