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Wagering not being counted correctly


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Von bigfoot75
vor 2 Jahren

I am trying to withdraw my money, but I am getting an error message telling me I need to wager 1x.

The casino says I didn't wager 1x, when I did.

All the funds in my account had 1x wagering requirements with all games having 100% percent towards the wagering (not bonus funds).

Here is a video of me wagering 1x: https:­//y­out­u.b­e/6­Jfi­oxf­_cZA.

Unseriöses Casino MyEmpire Casino
Betrag $543

Diskussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name
Dear all,

We would like to point out, that the amount the customer withdrew was actually 543 CAD, which is higher than the original disputed balance of 458.01 CAD.

We see no withdrawal attempts at the time the indicated balance was on the account. Therefore, we have no reason to assume that the withdrawals were initiated and failed.

We encourage the customer to clarify the point of the dispute, since the withdrawn balance was higher than the disputed balance, and there is no evidence provided, that would indicate that the system did not work correctly.

Best regards,
MyEmpire
User name

Dear MyEmpire Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-2
I did not get the same $458.01 which was wagered at 1x the initial amount. Due to casino not letting me withdraw my funds, I received a different $ amount because I had to wager more than 1x.

MyEmpire Casino Beschwerde-Statistik

Gelöst 57 / 60
Durchschn. Betrag $2,096
Durchschn. Dauer 6 Tage
Durchschn. Antwortzeit 2 Tage

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