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My withdrawal is under review at MyEmpire Casino for two weeks


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Von edzhii
vor 1 Jahr

Hello!

I requested my two withdrawals (total 1000eur) 2 weeks ago to my Skrill bank account.

I was asking several times to customer service and also sent e-mails, but they always said just to be patient and withdraw will be done soon.

It repeats again and again.

It looks like MyEmpire Casino is a scam platform..

Can you help?

Unseriöses Casino MyEmpire Casino
Betrag €1000

Diskussion

User name

Dear @edzhii,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear EDZHII,

Thank you for reaching out to us, and we truly apologize for the delay.

I am happy to confirm that relevant withdrawals have been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

If you have any more questions, please let us know.

Best Regards,
MyEmpire Casino Team
User name

Dear MyEmpire Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

MyEmpire Casino Beschwerde-Statistik

Gelöst 56 / 59
Durchschn. Betrag $2,105
Durchschn. Dauer 6 Tage
Durchschn. Antwortzeit 2 Tage

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