Beschwerde #15 MrPunter Casino

Withdrawal delay and Verification completed but withdrawals not processed

Von RippedMike

vor 4 Monaten

Dear AskGamblers Complaints Team,

I would like to submit a formal complaint against MrPunter Casino regarding unresolved withdrawal requests and excessive delays despite full account verification. Timeline & Details

On 01.12.2025, I made a deposit at MrPunter Casino.

I subsequently won a total amount of €9,147.70.

On 02.12.2025, I requested two withdrawals of €500 each.

Shortly after, the casino requested verification documents.

Verification Provided

I fully complied with all verification requests and submitted the following documents:

Copy/photo of my passport

Proof of address

Proof of liveness (selfie/video as requested)

Proof of e-wallet ownership

All documents were submitted correctly and within a reasonable timeframe.

Current Issue

Despite completing all verification requirements, my withdrawals have not been processed, and no clear resolution has been provided.

For almost two months, I have:

Contacted customer support repeatedly via live chat

Sent multiple follow-up emails

However, I only receive the same generic response:

“Our relevant team is checking your verification documents.”

No concrete reason for the delay, no timeframe, and no progress updates have been given.

Evidence Available

I have screenshots of all conversations with MrPunter Casino via:

Live chat

Email correspondence

I am fully prepared to provide these screenshots and any additional information required to support my complaint.

Requested Resolution

I respectfully request AskGamblers’ assistance to:

Ensure MrPunter Casino completes the verification review without further delay, and

Process my pending withdrawals immediately, or provide a clear and justified explanation if there is a legitimate issue.

Thank you for your time and assistance. I look forward to your support in resolving this matter.

Kind regards,

< full name removed >

Unseriöses Casino MrPunter Casino

Grund Verzögerte Auszahlung

Betrag €9147.7

Diskussion

AskGamblers

• Support Team

vor 3 Monaten

Dear @RippedMike,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

MrPunter Casino

• Representative

vor 4 Monaten

Dear RippedMike,

We are pleased to inform you that your account was verified on February 2, 2026, and two of your previously pending withdrawal request has been successfully processed, and the funds were dispatched from our end on February 2, and February 3, 2026.

The funds may take between 3 to 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

We will make every effort to assist you with your future withdrawal request and will provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Best regards,
MrPunter team.

AskGamblers

• Support Team

vor 4 Monaten

Dear MrPunter Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

MrPunter Casino Beschwerde-Statistik

Gelöst 8 / 8

Durchschn. Betrag $3,101

Durchschn. Dauer 12 Tage

Durchschn. Antwortzeit 1 Tag

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" Kindly note that the requested documents for verification need to be uploaded via the website only, using the Document Verification Service. This can be found under "Settings => Verification", in your account.

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