Mr.Play Casino - No communication and Funds removed

Dear @flaske83,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Im only asking for the latest deposit of 2000NOK.
And again, as i have stated to Mr.Play on numerous accounts im looking for either the full verification of my account and the funds reinstated and also i would like an insurance that this will never occur again, or a way to refund me the deposit amount.

Dear Mr.Play Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Still no response from Mr.Play, but i did receive this email today from them:

"Dear < first name removed >,

This email is a confirmation that your withdrawal request of 2 006,50kr has been sent for processing."

I am however a bit curious since i have not sent in a withdrawal request myself as to where they plan to send this "withdrawal".

Hopefully we will also get some clarificiations regarding this, and also regarding why they are not verifying the account.

Dear Eirik,

Thank you for playing at mrplay.com

Unfortunately, we are not able to send your funds to the payment method used for depositing.

We ask you to kindly setup a Mifinity payment account and request the withdrawal to it, this will allows us to ensure that your funds get sent to you as soon as possible.

To directly access the Document Upload area please click here.

Alternatively, you can login to your mrplay.com account via mobile and upload your documentation via the Document Upload section located in ‘My Account’ -> ‘account detail

Sincerely yours,
Team mrplay.com

Hi,
I will set this up, what documentation do you want me to send through the documentation upload area? The Mifinity information?
Which inform­ati­on/­doc­ume­ntation do you need?
All other documentation have been uploaded through the upload area 3 weeks ago.

Could you inform me however how come the account is not verified and if it will be verified after I upload Mifinity documentation?

Looks like they have verified the account now, and funds reinstated to the account.
Lost all the funds playing slots though so there is nothing more to complain about other than having 0 luck or whatever.
Complaint can be closed

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.