Reclamação #6 Mr.Play Casino

No communication and Funds removed

Por flaske83

há 1 ano

I have tried to get an update from the casino since 04.11.2024, but the live chat is non-responsive, the emails are not getting answered either.

I have played here for some time and never had any issues depositing, I even think the account has been verified before, but now they needed to verify it once again.
I sent in all documents, and have heard nothing since that.

I have attached the pictures showing the whole communication so far.

I have never withdrawn from here before, and suddenly they have made a withdrawal but when asked to which account it says Mifinity, but I have not provided them with any information as to where they can make the withdrawal to, nor have I asked for a withdrawal.

I just want 1. Finish the verification process and make my account fully operational, or 2. Refund my deposit to its origin

Cassino em disputa Mr.Play Casino

Motivo Problemas de verificação

Valor kr2000

Discussão

AskGamblers

• Support Team

há 1 ano

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

flaske83

• 11 Avaliações

há 1 ano

Looks like they have verified the account now, and funds reinstated to the account.
Lost all the funds playing slots though so there is nothing more to complain about other than having 0 luck or whatever.
Complaint can be closed

flaske83

• 11 Avaliações

há 1 ano

Hi,
I will set this up, what documentation do you want me to send through the documentation upload area? The Mifinity information?
Which information/documentation do you need?
All other documentation have been uploaded through the upload area 3 weeks ago.

Could you inform me however how come the account is not verified and if it will be verified after I upload Mifinity documentation?

Mr.Play Casino

• Representative

há 1 ano

Dear Eirik,

Thank you for playing at mrplay.com

Unfortunately, we are not able to send your funds to the payment method used for depositing.

We ask you to kindly setup a Mifinity payment account and request the withdrawal to it, this will allows us to ensure that your funds get sent to you as soon as possible.

To directly access the Document Upload area please click here.

Alternatively, you can login to your mrplay.com account via mobile and upload your documentation via the Document Upload section located in ‘My Account’ -> ‘account detail

Sincerely yours,
Team mrplay.com

Raio-X do Mr.Play Casino

Resolvido 2 / 3

Valor médio $973

Duração média da reclamação N/A

Resposta média N/A

Mr.Play Casino Reclamações

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Mr.PLay Casino - No response from casino

On the 8 of March I made a withdrawal request for NOK 13.000,- The day after I got an email from Mr.Play, that I had to upload one last document for account verification. I did so immediately. After this, there has been no contact from Mr.Play. In the following days, I sent several emails, questioning the silence, since they have a policy of 48 hours response time.

I have also been in contact with the customer support chat on the website. Every time they say that they will forward the issue to “customer service”, and that I will be contacted shortly (even within 30 minutes).

7 days have now passed, and I haven’t heard anything from customer service.

Não resolvido

kr13,000

Delayed Processing

I have been playing at this casino for awhile now and I do like the layout and variety of games but cashing out is a real headache and honestly not worth the frustration. Firstly the 48 hours that is posted on the website as the "pending period" is not correct. This is the second time I am making a cashout and it doesn't leave the "pending" status for atleast 5 days after that it will change to "in process" and then you must wait again.

I made a cashout of $1500 on the 9th of February. It was left in pending until the 14th of February then they said it was approved and they have told me it has been processed but until today February 20th I still have not received the payout. I hope my complaint can be resolved quickly and they can fix the processing times at this casino. 2 weeks for a cashout in this day and age is ridiculous and makes it not worth playing here.

Resolvido

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